SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love its fashionable look, very comfortable to wear!
Occasionally the edges of the band can snag on certain fabrics.
So cute and sturdy. I love that it's magnetic and very durable.
There are no holes or clips, just a magnet to keep the band wrapped around your wrist, and this is great!
I LOVE everything about this watch!
My keys would sometimes stick to the strap. I wouldn't wear it all the time but if you need it for a day to match an outfit it does the job.
I really like this watch. It does look just like the picture. I haven’t worn it enough to know if it loses its magnetic ability but so far it’s great and super cute and I would buy it again.
This watch is by far the best watch ever! I take my watch on and off a lot. This band makes it easy to take off or adjust. Bonus it will never stretch ever. Worth every penny.
Love how convenient it is to take off and put on the watch. It's quick and easy.The color is beautiful in both high and low lights.The band fits nice and snug. The magnet holds very well.
The magnetic metal strap of this watch is fantastic. It loosens instead of bending or breaking the little pins that hold the bands on. Insanely easy to put on, comfortable even in the heat.
The watch is not bad. It looks exactly like the picture posted, the fit is good and it's adjustable. The strap pinches a little if you have any hair on your arms, but that's very minor.
This watch is stunning, especially compared to the watches with generic rubber bands. The magnet is strong, the color hasn't faded. This was a great purchase that I would highly recommend.
What's not to like? My favorite color, magnetic, durable, AND doesn't turn my skin green! I have scratched it a bit, but that's cause I'M clumsy and it is not the fault of the band. The scratches are barely noticeable! 10/10! Would buy again (even though I'm fairly certain I won't need to since it's so sturdy!)
There are of course mixed reviews on here but I have nothing bad to say about this watch. The magnet on the strap works like any other magnet holds strong unless pressure is applied to it. SUPER easy to adjust compared to traditional watch straps. I can do this with one hand and not have to hold my wrist up against my body.
I've grown up believing that you typically get what you pay for so I was skeptical about this band (to put it mildly), but I decided to take a chance. I'm glad that I did. I love the infinite adjustability the magnetic clasp gives me. After all, that's why I bought this watch. I have not been disappointed. I was concerned at first that the clasp wouldn't hold securely, but for the most part it does. I've gone running with it without any problems. If I'm doing something that requires a lot of intense arm movement it can come a bit loose, but it's easy to readjust.
I really like this watch. I had issues with the other watches band being too tight as my wrist seems to change size throughout the day and night. This band is super simple to adjust so that if it starts to feel tight I can quickly and easily move the magnet to get a perfect fit, even in the night without needing to look at it as I would have had to do with the other types of bands. I was pleasantly surprised that the metal mesh material does NOT pull my arm hair, which I suspected it might when I purchased it. The only time it has pulled hair was when one was trapped under the magnet itself. The magnet is very strong and I have no issues with it moving on it's own. The rose gold color is fantastic and I really enjoy it.