SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm obsessed with this watch! It looks so much better than in the pictures.
This watch is really classy looking and I love the brown with the gold!
Nice brown color. The mesh band feels good on the wrist. looks more expensive than it was. Overall I am very pleased with the product.
I really like this watch. The dial on the side is easily loosened though.
Such a great looking watch. Have worn it every single day since receiving it.
It's a great watch! Love that it's so easy to read and so stylish.
Really love how light and slim this watch is. Pretty stylish and definitely worth the price. Pretty solid construction and all around solid watch.
I bought this watch for my fiancé as a birthday present and he loves it! He wears it both to work and casually so it is something you can dress up or down depending on the occasion.
Very basic watch. Just bought it for style to match with a gold chain and an array of blue toned outfits.
I bought this to match my brown dress shoes for weddings and such. The bank online looks a lot lighter than it is in person. Was disappointed, it really doesn’t match the shoes. Still a nice watch. Just don’t be fooled by the color of the band in the photo.
The watch itself is a beauty and is true to the watch displayed in the picture. If anything it looks even classier in person.
The watch looks exactly like the picture. Nice designed, interesting color. It looks elegant.
Would give it 5 stars, but it is more lightweight than I was expecting
I'm 5ft 5inches with a slim wrist and this watch fits me perfectly. I've been wearing this watch for a little over a month now and I've received a lot of compliments.
I got this for my guy for Christmas because he needed a “dress watch” for work functions and such and he loves it. It looks awesome! The only thing that he doesn't like is that the dial sometimes bothers his wrist. It works great and it looks classy!
Beautiful watch. I bought this for my boyfriend and he loves it. It lays pretty flat to the wrist, which is nice for wearing long sleeve shirts, and etc.
If you are looking for something different in a watch, this is it! The color is eye-catching and beautiful, you're certain to get lots of compliments on this one. Goes great with jeans, or dress pants, great value for the money.
This is a nice watch. It's a pretty big face but it doesn't feel like a massive watch because it is so thin.
I wear this watch for my everyday timepiece. Looks good with khakis and a golf shirt. Simple to read along with a clean face, make it a great choice for casual wear. Not my most expensive timepiece by any means. Just a nice watch and nice price with a leather band.
It’s a really nice watch visually. It’s a nice statement piece, it’s easy to read, and overall looks stunning. I bought it for my boyfriend as a present and he loves the look as well.
Beautiful, elegant, classy and sturdy. I get compliments on this watch almost every day. I never tell anyone how much I really paid for it, they wouldn’t believe me anyway! LOL I challenge anyone to find a better watch for this price. I can’t recommend this timepiece highly enough!👍🏽
The design is very good and minimalist. The markings are very clear and the materials look very quality. The leather band feels nice and smells really good when you first get it (smell wears off after a few days). It doesn't slip down your wrist like some other watches do.
This watch is really nice. The band is adjustable so it fits any sizes. It keeps time like it is supposed to be. I’m so glad I purchased this watch. It is a perfect accessory for the people who don't want to spend a lot on the big brand jewelry, it's a bargain price but doesn't look cheap. thumbs up.
Great product! Always wanted a watch that would add a little style to my dress for every day and this was that watch. I didn't spend a fortune and it looks great! All of it is metal and it looks and feels like a $1000 watch.
This is an awesome watch. Obviously a great value for the money. Super easy to adjust and really comfortable. I have already had a lot of compliments. This watch would definitely make a great gift, too. It does not feel cheap in any way. Feels like an expensive watch. If you’re giving it as a gift it comes in a beautiful box, very nicely packaged. Great purchase!