SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Too big for me
Simply Beautiful
Very nice and sparkly
Looks kind of cheap
Very nice fits very well
It is just super beautiful!
Looks chic, the quality is excellent
super cute! and it sparked A LOT!
It’s quite small but shiny and pretty.
Product is as described. Very beautiful, recommend!!
Just beautiful and adjustable at the waist
It feels a little bit fragile but looks so pretty! I love it
Looks just like pictures and it fits me (74 cm) perfectly
Very cute and able to fit my small body. Love the hearts
I like to wear it when it’s hot outside, it makes me look sexy.
really good, the chain is definitely long enough and looks great
The quality of the chain is good. Looks more expensive than it is.
Excellent thing for the summer, especially on a slim body. Love it!
Love this bodychain !!! Exactly as in the photos, very pretty and cute
Very satisfied with this product. The color is nice, and it shines very pretty
I like that it’s not “golden”, it looks more interesting. The quality is good though.
For some reason, I’ve expected it to be heavier, I constantly worry if i’ve lost it already or not.
The chain is just a miracle for such a price! These little hearts are just amazing, not heavy but very bright and cute. The chain is comfortable to wear, almost not noticeable, and very light.
Bought it to go to the beach, and it is absolutely worth it! It’s not vulgar, simple but so beautiful. And it sparks a lot, so even at night time it’s still quite noticeable. Love it so much, totally my best body accessory.
It looks great, just great! I didn’t think I’d love it that much, and my boyfriend likes it too. It’s perfect for a summer and crop tops, but I’m going to wear it even in winter, on some parties or smth. The length of the chain is very smart, it’s comfortable to wear and the tail isn’t long, so it’s comfortable. I hope the color will stay the same and it will keep shining, but till now it’s fine.