SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sparkle is amazing...
Looks just like the picture!
Very well made. I love that kind of stuff.
Seems cheap but looks lit... Hope it holds up!
Great bracelet, I love it! My wife got it for me.
Just buy it!! It is beautiful and sooooo sparky. I LOVE IT!
I liked how it shines in the sun but the color faded away so fast!
Beautifully made, it looks great! Got so many compliments.
Looks like real gold, it’s heavy, the clasp is good, the crystals are clear.
Looks pretty good, tough time figuring out how the clasp opens up though
It does look nice no doubt, but there are two things I don’t like. The color it’s way too yellowish to me. The bracelet itself is too light so sometimes it gets a bit stiff and hard to put on.
This chain is definitely amazing, high quality and a head turner, you will get a lot of compliments wherever you go, highly recommend it, thank you for making such an awesome product!
This chain is my absolute favorite. All the stones are individually set and it just sparkles in the light. I would recommend this bracelet to anyone who wants an authentic looking chain but doesn't want to pay the thousands of dollars for a real diamond Cuban chain.
I bought this because I wanted the look of the expensive Cuban link chains that the celebrities wear. I wasn't expecting it to look so real! When I first opened the package, I noticed how heavy it was. It is not made out of that cheap plastic that costume jewelry is made of. It feels like metal. The "diamonds" look real in the light. You should buy this!
This bracelet is super nice! What I like the most is that the stones are very well set. It’s not super dazzling in regular lighting but on fire in the light. Size of the stones make it more believable. It is not heavy but not flimsy like others. Clasp is very nicely made and overall it looks amazing. Definitely big for a female small wrist. I’d like to see it in a smaller size. I definitely recommend this type of bracelet because it states that it’s made of golden-toned brass which I think is the key. Hoping it holds true to no tarnish description. Good value & fast shipping.