SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good casual/weekend watch.
Great piece for everyday use.
It does not meet my expectations
Cute overall, but the band is weird
I really enjoy wearing this watch. Very attractive.
Beautiful little watch. I love the breathable nylon band.
I feel like the straps that come with this watch don't do it justice.
Beautiful watch in person. Have received many compliments!
I have to give this watch three stars because I don’t like the band.
Easy to read at a glance and I love the band. Keeps accurate time and so far.
Very easy to read. Slightly larger than a standard watch, and a cute wristband
It is a great watch! It's on the bigger, chunkier side which is what I was looking for.
Oddly, I need my glasses to read the numbers during the day. No big deal, just thought I'd mention it.
Great purchase! I needed a sporty watch, and this is perfect. Easy to read, a good size dial and comfortable to wear.
I love my new watch! I enjoy this style. I have gotten so many compliments from friends. So happy with my purchase!
Love this watch. The nylon band is very comfortable, flexible, and has a large range of buckle holes to fit a variety of wrist sizes.
I got this watch for school, I'm a vet tech student. And it works great and fits my tiny wrist. I am always washing my hands or getting some kind of liquid on it and it did just fine.
Super easy to read, even without glasses. Easy to peek at the time when you are supposed to be paying attention. I like the lightweight strap, plenty of holes so will fit most size wrists.
Bought this for my wife and she loves it. The dial is clear and easy to read. The watch has solid build quality. The nylon strap is of good quality. For the price I don't think you can go wrong.
This watch is great. Casual, easy to read. Trendy oversized face. Very good fit. This is adjustable to fit any wrist. Worth every penny spent on this watch. Delivery was super fast, too. Thank you!
I was worried that the face of the watch might be too big for my wrist, but it was just right. Maybe a little bigger than what I used to, but I like that, because the numbers are big enough that I can easily see them.
Beautiful! :) I ordered this for my Mom, because she needed a new watch. She saw this one and knew she had to have it. When it arrived, she got the biggest smile on her face and practically squealed like a little kid on Christmas morning.
I loved this watch. I loved everything about it; the colorful strap, the bright face & the big numbers. I have just one note of caution, however. Careful with the watch face. Total goof on my part. I didn't measure it and the watch is wider than my skinny wrist.
This watch is even better than I had hoped. The face of the watch is larger than I realized when I ordered it, but it is great. It is comfortable to wear and the juicy red color band is very attractive. I have received several compliments on the look of the watch and the band.
This is an excellent and super cute watch. It's grown-up enough that I can wear it with a dress, but it's young enough that it also looks right with my punk t-shirts. The nylon band is very sturdy and also breathable for summer. Some people might not like that the tick is a little louder than some wristwatches, but I find it soothing.