SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good looking but it's a little bit weak
The charm is great! It's thick and durable.
Absolutely fantastic for such little money. Nice size.
It’s beautiful I love it it’s not to big or small perfect size
This item blings awesome. No fading and as described
Great item for the price, it was for my son and he loves it.
Amazing!!! I wear this every single day!! Never taking it off!
The pendant is dope as heck and looks good on the right chain.
I absolutely love this pendant it is exactly as pictured and it’s a great size
I just received this a few minutes ago and the quality definitely shocked me. It is veryyy nice.
Already getting compliments.This is the perfect size and weight also resembles the more pricier version
Product arrived on time. Exactly what was advertised. Great purchase. Would definitely refer to friends.
The quality of all of it really isn't bad considering how cheap it was to get. It's a nice thing to have to stand out just a tiny bit.
It is beautiful! I bought it for my boyfriend and he loves it. It's the perfect size and it's well made. Colors and everything is just as shown.
There are a few spaces that are silver like they didn't paint it well, which makes me wonder if it will tarnish, fade, or paint chip, peel, or fade.
My son liked the chain. I gave 4 stars because one of the stones had fallen off before we even took it out of the packaging. Overall worth the purchase.
I don't generally do reviews but I was genuinely impressed with the amount of love and care this product was sent with. The pendant appears as advertised but there's a weight and sturdiness to it, without being overbearing. The whole thing was a pleasant surprise and worth purchasing if you're in the market for such a thing.