SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, nice and safe delivery
Cheapest price for Balance Boat Endangered Animals is nicely combined with its top quality. This is really great that such stores exist
Very good . I like the quality. The store was attentive and cooperative.
Perfect!!
As I can judge from my experience, the quality of is more than satisfactory
Just as described. Perfect. The seller is extra reliable.
Balance Boat Endangered Animals totally conforms to the description
just received, no flaws found
Product really beautiful, thank you very much)
Can surely say this store offers the cheapest price for Balance Boat Endangered Animals
Very cute, very fun to play with as a conversation at a baby shower. Adorable wooden animals. Price was good for the quality
Such a cute game for my three year old. We love having wood toys and this a great wood game.
Way to go, seller! seems like I made a good bargain, really happy with the purchase.
This is a good kids toy. It helps to teach them patience, coordination, and fine motor skills. The animals make it fun for my kids. This was a good buy for our household.
Fast delivery
Fast and safe delivery. Great material. Recommend this product! thanks!
This is an excellent wooden animal set for a child. The quality is great, the animals are fun and easy for little hands to hold. The stacking game is best played for children with the boat on its side. Putting all the animals on the boat is a fun game for a one year old. Stood upright it’s adult level difficulty.
Actually that's a good price for . Bought without hesitation
Good stuff.
Looks great, I don't find any defects… Shipping was quite fast and arrived without problems.
Accurate sizing and excellent quality. Good work!
that's a bargain! looks perfectly
Fast and perfect!
everything is good! Thank you!
This balance toy is everything I hoped and more. Quality is just lovely! This is a loud toy I have to say, I added felt to the board box to help with that. I just wish the box was inclosed so that I could store all the pieces better. This is my first Begin Again toy buy, and I will be looking at their brand more for toys.