SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a hard thing to rate, unless you actually have to test it. It is lightweight, but I think it would do the job. The red color would make it easy to find if there’s an emergency. Great tool but it would be a lot better if they provided a way to attach it somewhere within reach.
I watched a video about surviving an accident in a submerged vehicle, and it really shook me up. As soon as the video was over, I got online and ordered these. I gave them out to all of my friends and family. This is a great product! It's very sturdy, and it seems to be made very well. In my opinion, any amount spent on something that could potentially save a life is money well spent! While I hope that each person that received these will never be in a situation to have to use them.
When we figured out how to turn the light on, this LED auto tool did light up the area! Whooooo! It’s bright, durable and now I always have it in my car! Thank you!!
Dynamic, useful tool! While it is intended to be an auto tool, there are so many places that the magnetic light could be used. Definitely with ordering two - one for the car and one for the garage
It looks sturdy and really does seem like you could break the window without the tool falling apart. I wish that it came with some Velcro to make it easy to attach in the door tray, as I imagine it will fly all around if there is an accident. Overall, though, a decent product that lives up to its claims.
It's a great peace of mind tool to have in your car. I have one in my truck and one in my wife's car. It's one of those things that you hope you never have to use, but you're glad you have it with you. We keep ours in the center console. That way, if the vehicle wrecks, the tool doesn't go flying through the car to where you can't find it. It is very compact and well made. This tool will surely do the job. I've gotten some of these as gifts for my family
What a great concept! We have these in the car and ready to use if needed. Living in an area that floods, I want to protect against getting caught in a flash flood and being stuck in our car. Don't ever say never! Unfortunately, it has happened in our area too many times. I wonder how it may have been different if they had one of these wonderful tools at their disposal. Also, having a seatbelt cutter in the car is always a plus in case of an accident. We have them in all of our cars!
I purchased this tool expecting that I would never need to use it. I was wrong. Shortly after purchasing my neighbor knocked on my door in a panic that her young daughter was being choked by the seatbelt in her car. The belt would not retract and kept tightening tighter as she moved. I used the tool to cut the seat belt to release her and it cut through the seatbelt with minimal pressure needing to be applied. I purchased additional tools and gave them to my children to place in their cars in case a similar incident should occur with our grandchildren or other emergencies. It truly is a life saving tool.
My husband is an auto damage insurance adjuster and wanted us to have these in the cars in case of an emergency. Getting stuck in your seatbelt after a car accident is a frightening prospect, and even worse, imagine being stuck inside if the car gets stuck in water.We received these and he immediately tested the cutter on the spent seat belts on a couple of wrecked cars, as well as testing the hammer on a piece of automobile glass. Both worked exactly as advertised. It's very easy to use. I think that everyone should have a thing like this tool in their cars. Highly recommend!
After being in a rollover accident and temporarily stuck in my seatbelt with one of the doors unable to open I decided that everyone of my friends and family members needed one of these. Seconds save lives, and let me tell you being upside down in a car with a seatbelt that is not releasing is not a fun experience. Throw on top of those doors that won't open and it quickly becomes a nightmare situation. These guys are sturdy, but small. Put one in every car you own so that if the unfortunate happens you are prepared. This is a no-brainer purchase. Don't even think of leaving this page without buying it, because you never know when you just might need it the most!