We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Durable rubber, functions well. We have had no problems with door dings in our 2 car garage after putting these on. They have been solid so far and we have no complaints. They stay on very well.
It’s a must if you have little ones! My child opens the door too fast to get over there sometimes or when I let him open he does it too hard but independent little ones it gives peace of mind that the car next door will be protected and stylish!
This is my second set, very nice but the first set, after 1-2 years , started melting on the service. Live on the coast, the hottest is maybe 75, so I have no idea why it's service is melting, but overall, I love it, that's why I replaced it with the same!
We have my car and a full size Chevy truck in the garage and I have to park real close to the wall and these help so much so I don't bang my car door. Very happy with this purchase. Haven't taken it to get washed yet so I hope they hold up.
I bought this for my car to prevent impact resulting from door opening in a 2 car garage, on the wall or my other car. The product provides good cushioning, it stayed stuck on well, despite putting this on in the brittle cold winter. It also survived the car wash and stayed stuck on good.
I live in an apartment complex that has a carport and both my grandson and wife have dented the doors trying to open them in the confined space. I tried 2 different types of the plastic strips and all were junk. These not only cover the dents but look great and feel like they will last a long time.
So far, it's been a better solution than the much longer plastic edge guard material. The adhesive on the plastic edge guard material would liquify during the hottest weather and the strips would fall off. This product has stayed on so far, and it does the job using much less surface area.
I'm hesitant to give five stars for durability and adhesiveness. I've only had them a month. I bought them because I just shucked out $500 for a dent in a guy's car. Not 24 hours later the same thing happened but had Guard Edge on. At first I groaned...so did the couple in the other car. Not a mark! Oh, it's a new car with an extra wide door and I am learning quickly to open it gently.
I bought my car used, and the dealership took a door ding out of it. So I put these where the old door ding was to prevent another one. So far they do not look odd on the vehicle, and I have more peace of mind that someone is not going to leave me an ugly ding. I have had them on for about a month, and they have endured at least 5 brush car washes and look the same as the day I put them on.
I bought these for my wife's car after someone dinged her door. One of these covered the door ding, and the other three went in similar spots on the other doors of her 4-door, 2015 Toyota Corolla. Now if some idiot throws their door open, the edge of their door will be met with thick rubber guards. We mounted these sideways in the middle of the ridge on the doors. If you have a Corolla, you probably know what I mean. Worth it. Buy it.