SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is an awesome little light. It is very bright!
This little light is light weight, convenient, and provides a good coverage of light. The magnet allows me to put it anywhere. I’m really happy with this purchasing!
Decent light for the price. Very bright. The magnet on the end of the light is handy. I would also prefer if it had a magnet on the pocket clip as well. This light works well using clip on the front of your work shirt to enjoy hands free work. I dropped the light a few times and the battery cap came off along with the batteries but still worked after reassembly. I would recommend this light to others.
I carry one in my tool pouch. Great helper even during the day!
This little light is REALLY bright! I'm an electrician so I'm in the dark a lot. I put this light in my vest pocket and it literally lights up the whole area. Definitely recommend it, it's an awesome tool!
I use this to work inside large electronics cabinets. The magnet sticks just about anywhere so I can get the light right where I need it. I like the size; it doesn't take up much space in my tool bag. Totally worth the purchase
I've been using it everyday for 2 months now. It fell in a bucket of coolant and took a couple of hard falls but still works! Great pocket light!
Love love love this small yet incredibly bright portable handheld LED light. I use it for everything. It’s great when I need to see into very tight spaces in the engine of my car. It’s great to be able to hang it anywhere, also. The LED light is extremely bright and I also use it at night when walking my dog. There's a million uses for this product, and it’s well worth every penny. Recommend!
This pocket light is extremely bright! When I took it out of the box it arrived in, I didn't think much of it. I liked the way it fit in my hand, but then I put the batteries in and wow! I slipped in three AAA batteries, as required, and the room lit up. It was daytime and still you could see how bright it was. This is amazing. I'm so happy to have it in my house, and I ordered another one for my purse. It’s really compact and has a very convenient magnetic clip. I am so impressed with this pocket light, it works better than the other four flashlights I own. If I were you I'd buy two!