SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Didnt work that well. I've had the phone screen glass damaged - but that resin just got under the protective screen and on the phone display. Guess you can't use it directly on electronics.
I fixed rock chips in my car windshield. Lots of resin left for future use. Very easy to use.
Very easy to use and works good
It was an awesome DIY fix. My wife couldn't find the chip on the windshield after application.
I didn’t think it would work this great! I’ve had this bullseye for about year thinking the only way to fix it was by replacing the windshield altogether. The only issue I had with this kit was the suction cup thing, it kept lifting while the resin chamber was screwed in.
Exceeded expectations. I was pretty skeptical, but boo-bow it worked amazing. Bullseye crack is pretty much invisible now. I wonder if it can fill the hole in my heart.
The repair liquid fixed my windshield and I am satisfied.
Worked very well on a rock chip. First application didn’t penetrate completely but after adding a few more drops (per instructions) to applicator, the chip filled completely. The tiny blemish that remained was so minor that I didn’t bother applying any more resin to the surface as suggested in the last step of the instructions.
I’ve used this product multiple times always with great success. I just fixed a star ding that was almost 1 inch wide. See attached picture of before and after. You can barely see it after using this to fix it! Buy one or two to have on hand when you need it.
I bought this kit after finding a crack in my windshield. It was very easy to use. Although from the inside you can still see some of the cracks my main focus was that it doesn't spread.
Works ok. No miracles, only glued the small scratches.
This is a great product for the money. Saved me a lot of money by fixing the windshield instead of replacing it.
A fix it glass place said they couldn’t fix my cracked windshield but this product worked better than I thought, so no need to buy a new glass
Got hit by a bouncy ball sized rock, which left cracks on my car. This kit fixed it well enough that it doesn't draw my attention. The repair has lasted and looks good enough