SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really sparkly!! Great addition to the overall sparkle and class to my car.
So easy to put on. Looks nice and shiny. Passengers always ask me where I got them?
Love it! It was easy to install. I get so many compliments on it. I had to complete my look by buying the bling set.
Very sparkly and soft where they touch your skin. Not scratchy at all! Very well made. I highly recommend these!
These are soooo blinged out!! Love them, they are comfortable and soft! You just wrap around the seatbelt strap and you're good to go!!
Love these in my new used minivan! I’m getting older and still love sparkles and glitter. These are comfy, cute, durable, and sparkly. I love them!!!!
I really like them. They are so soft and they look great. I would love that instead of white stones, they have pink stones.
My wife loves these. They were easy to install in her BMW, they look great and they’re very comfortable. They are also well made and an excellent value.
Talk about bougie. These will get you noticed, these will make it so special - they are super glamorous, they are not cheesy or cheap looking, they are amazing.
I love these seatbelt covers. They look so nice in my Sportage. I want to purchase some for the back seat. My daughter loves them, and wants them for seat belts.
I just love my seat belt shoulder pads. They are as described and arrived in a timely manner. They compliment my crystal steering wheel and mirror crystal ball ornament. I am well pleased with this purchase. I highly recommend this product.
Very cute!!!! But also a little annoying to wear on my seat belt over my chest because it's very bulky. But very well made and what I was looking for. I'll take a little annoying discomfort for this bling 😂
Wanted some bling to my Mazda’s all black interior. This did the trick! Loaded with sparkle! The crystals are all recessed and smooth to the touch. The velvet backing ensures that your clothes are protected. I am so happy with this product!