SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is what it is. It's really light, and it lasted 4 days on the trail and is (only) superficially worn. There's other options out there that may be more comfortable or durable, but it worked for me, and I probably will buy it again.
I use it to sit on when I'm in the bleacher watching the game or when I'm chit chatting outside my apt. this pad makes it soft
Nice camping mattresses.
They work and are much beyter than sitting on the ground.
Product as described
This seat cushion is adequate and comes in a nice little case. It’s not quite as sturdy as another one I had purchased but it’s not as expensive either and since I lost that one on a hike I didn’t want to buy a more expensive version. This certainly works. And it’s not quite as bulky to fit in my backpack. I haven’t placed it on anythings seriously wet so I’m not quite sure how that aspect would be.
got these for my ADK winter hiking.
light, small..perfect
These are great for hiking in any weather. I take them up Colorado 14ers and on winter hikes.
They fit in my backpack and are so lightweight you don’t even notice you are carrying them.
I got these for sitting in wet and marshy areas to photograph birds and wildlife.
These fold up super small and are SO light. They are going with me to the park to sit on every day!
Light weight and sturdy. Great to carry in the back pack and wonderful to protect you from the dirt.
Bought this item for kids summer camp.
not good enough.
Super compact and light
This simply yet necessary foam pad does the job. I use it to sit on when I'm in the bleacher watching the game or when I'm chit chatting outside my apt. this pad makes it soft and and keeps my b¤tt warm. Mine came two in a pack. The pad is smaller then expected but it works great for me.
I have a different purpose for this item. I use this for my dog. She has put a bit of a dent into her bed, but the bed is still in perfect condition So I folded this mat in thirds and placed it right into the dip on the bed, then put the padding back on. She's a lot more comfortable this way. I also take this mat out when I take her outdoors and lay it out for her to have a place to sit. This mat is perfect for my pet in these two ways. It's lightweight and easy to keep fur off. I haven't had to yet, but I think this mat would be easy to rinse off.
Once you use it, you'll never want to be without it.
Very cheap. Very light. Just not big enough to fit your derriere
These are inexpensive and they get the job done. I have been taking my kids out hiking regularly, and now each one has their own sit pad in their daypack, ready to go. I like that they each have a different color, so there's no debate over whose is whose.
These simple pads make a world of difference in the wilderness. They weigh very little and keep your pants clean and dry when you want to sit on a damp log, plus it’s more comfortable than sitting on a bare rock. And you can keep your knees clean and dry when kneeling down to start a fire.
Bought two of these, one for me and for my son. Exactly what I was looking for, nice and compact, super lightweight. Good buy!
I love these camping mats. Besides being inexpensive, they are easy to carry with me. I have had issues sitting for any length of time, and I use these mats to cushion the surfaces I sit on as well as put behind my back for support. There is something about the raised surface that seems to reduce the pain of contact for me.
These are great. Very good quality, small, incredibly light, and inexpensive. This is one of those very rare cases where "you get what you pay for" doesn't apply ... because you get way more than what you paid for! I was initially going to buy the thermarest seat but these are as comfy to seat in and at a small fraction of the price.