SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is what I was looking for for the hoop of my house these lights are the best I really like the way it shines and it has an excellent glow, you just need to give it from electricity for this to really work is the best
I throw the ball, and this LED strip does not come off the ring. Surprisingly, I am very impressed. There were no problems with this device. It shines clearly and brightly.
Lights up good. Different settings to put it on for flashing lights and solid color lights. My son loves it!
Very cool, all the kids in the neighborhood loved it.
Expected a better product. Bought a separate ball also and thought just for the net and ball I t was too much money. Expected lights to be put on rim. Too expensive for what you get
With the hot summer coming, I can not bear the hot weather during day so I have to do some sports at night. I love playing basketball so much. Then one of friends recommend that I can buy one basketball hoop lights. Then I decided to choose this one as my first try. Item arrived in time and it is so easy to install. It looks pretty freakin awesome! The light modes is pretty cool when I score. Has been used many times with no issues. Good design! Really easy to put together and has extended our basketball fun into the dark night! I will buy one more for my another portable basketball hoop.
Love the lights. bright, many effects. easy to install. no issues. kids love it and adults too. play b.ball well into the night with these awesome lights. we also bought a glow city light up b.ball and that makes it a perfect light up the night set up. worth every penny. make sure you have the sensor in the proper location .
It is simple to set up. Just install it around the hoop with a bunch of samll zip ties. Insert three AA batteries into the battery box and turn it on. Shoot the ball into the hoop, the light glows up instantly. The color is super bright. It has been up for morn than 2 months now and still going well.
I bought this for my two boys who like playing basketball. Since the summer is too hot in the day, so they would like to play basketball when sunset, they have a glow up basketball, but sometimes they can not see clearly the hoop location. So the LED basketball light is a must have for them. The light is much more bright than what I am expected. Very satisfied with it!
Sweet , nice to play basketball at night
Great for adults or children to play outdoors at night.First of all, it's waterproof.Ultra bright strip light with lighting mode.The child has been using it recently.They love basketball.With it, children are more active.
I gave this product 4 stars because the net does not glow in the dark (the hoop only). However the ball glows nicely and my son is fine with it since we needed a new net anyway. The net seems to be of good quality. I like that he can at least see the ball in the dark!
This is what I needed! Makes me want to hoop everyday. It’s so easy to install and looks really cool when you shoot. Never knew something like this even existed !
I like the basketball hoop lights so much and I think it is my best purchase. Super easy to install in minutes, it is also waterproof, heat proof and anti impact. Super high quality! The lights illuminate instantly when I score, which is so exciting.
Stable and it was simple to install. During special time kids stay home all the time so they play basketball in the night, they love to play with neighbors kids having lots of fun. Really happy with this basketball hoop light overall.
Love that there are no batteries! And it stays lit up at night. Kids love it. Only thing I didn't like was there were no directions on where to post the charger.
Incredibly sturdy basketball hoop mount. I throw the ball, and this LED strip does not come off the ring. Surprisingly, I am very impressed. There were no problems with this device. It shines clearly and brightly.
We play basketball a lot in the evenings when it cools down outside. When we install this light on our hoop, our game become more exciting and we spend more time playing basketball instead being a couch potato at home.
I bought this for my sons hoop. We had to attach with zip ties because the tape kept falling off. By day 3 the strand had split in half. There is to much punishment from the ball hitting the rim.
Item arrived very quickly and it is good packed. There are one set of basketball hoop lights, one battery box, one sensor box, 2 double-sided tapes, 15 zip ties and one user manual included. Everything is in the box and all are intact. The lights is super bright so it can illuminate the entire backboard and rim when you score. It is waterproof as it is advertised. Highly recommend it to someone who likes playing basketball.
Great lighting. Thanks to her, I can now play basketball at night and clearly see the goal where to throw the ball. Very happy with the purchase. LED strip mounts with ease. Reliable quality. There were no connection problems. Everything is working correctly.
This is super easy to install and it comes with everything you need. It's not affected by rain, heat, or impact and I like that. My only gripe is that it's not solar powered, but it does have a long cord to make the on off box accessible.
I ordered this basketball hoop lights for our portable hoop in the yard. Firstly I was afraid that the lights will not fit our hoop, but when we received the item, we found it just fit the size of our hoop. And there are 12 zip ties, 2 pieces of 3M double-sided tapes to install the lights. My two kids do not like to do any sports, but I like playing basketball very much. So in order to encourage my kids to do some sports, I bought a portable hoop and this rim lights. After I installed the lights around the basketball rim, I began to shot the ball into the rim, then the light glow up instantly. My two kids were fascinated by the amazing and cool light effect. Then they tried to shoot the ball themselves, when they started, they could not stop. Finally, my two kids love the sport of basketball playing now because of this cool basketball hoop lights. All in all, I am very satisfied with my purchase this time!
I like the product. To me this basketball hoop lights is as advertised. Bright and fun. My boys are very happy about this product. All the family are having such fun playing after we bought the lights. The unique feature of this basketball induction light is that when there is a score, it can accurately provide instant feedback to let you know that there is a goal. And it can encourage children to practice the basketball ball in fun. Yes, the children like this product very much. I did not buy it wrong. And it is so far so well!
I bought this LED basketball hoop lights for my 11 years old son who loves playing basketball, and he wants to be an excellent basketball player in the future. Since he can only practice basketball playing after school, the light up basketball hoop lights become a must for him. So I bought this one for him so that he can practice basketball playing after school with his friends and trainer. The package was delivered quickly. And the light is well packed, everything is intact when I unpacked the item. There is an instruction of installation steps. My son only read the instruction once and then installed the lights within several minutes.