SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product fast shipping
Very durable product.colorful light to change to many modes , great lighting features.
It is really pretty, bright and I love the color changing!!! Ignore the reflection of my lamp. It is very nice. I love it!!
Very cute balls, I love them. They made the backyard fun looking.
I liked these so much I ordered the butterflies as well so I can have one in the front yard and one in the back. Love these so much!
Definitely worth it for the price. It’s beautiful at night. Get one, you won’t regret it!!!
This was a gift for my dad. He loves solar decor. These are so beautiful and bright! I want one for my home!
I love how they change color, and they worked right out of the box! Little pricey, but they are fun to watch
Awesome looking. Gave as a gift to sister. I want some for myself now.
Pretty good product. Doesn't last as long on solar power
Super light easy to hang. Im obsessed with it. So cute. And it changjng colors. It is so beautiful at night.
I bought this as a gift. It is really pretty and the colors are warm and happy. I did read the size but still for some reason I expected it to be larger. Its actually pretty smal.for my taste. But again it's very pretty and makes me smile. My friend likes it so I can quite happily reco ed this product for yourself or as a gift.
I’ve bought 2 of these now because I loved the first one I bought and it’s doing well through the weather. It’s beautiful at night and fun to gaze at as it changes colors. Not your typical solar light, but I love it! It would be a nice gift for a friend.
Absolutely mesmerizing!!! I can’t recommend this product enough. I hang it outside during the day to charge and bring it in at night so I can enjoy it even more. The lights easily keep going all night. They change colors in a random manner that is fascinating and very soothing to watch. Love these lights so much!
This is so Beautiful! If you live in a Garden unit like me note that in order for it to charge, direct sunlight needs to hit the top of the solar patch. I put mine in my car in the day so that it’s charged by night since the sunlight doesn’t hit right to charge it in-house. Outside of that, the photos don’t do it justice, the colors are so beautiful!!