We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I think the bottle is very cute and different. The packaging was perfect and kept the bottle secure.
Smells very refreshing. I love it. Great the spitz a little right before people come to your house.
Honestly I couldn’t believe how amazing my room smelled seconds after spraying this on my couch.
I adore this scent and how soothing it is. I wish the bottle was bigger! Guess I have to buy more!
I was looking for a great linen spray that would actually last a long time and smell great, and this is it!!!
Highly recommend it if you are trying to get rid of odors and just want a scent to last more than 5 minutes.
This spray smells so amazing! I like that I can freshen up my house in a more natural way and the scent is strong and sticks around.
This is great for refreshing musty sheets from the cupboard, or just spritzing the sheets on your bed a few minutes before getting into bed.
Good scent! I spray it on our pillows 30 minutes before bed or in the bathroom when it’s steamy from the shower. Good price. It will definitely last a while.
This product is easy to use. Works any direction you attempt to spray it. Wish the scent lasted longer, but it does have a strong initial scent.
I received this product and it smells amazing and it’s very scented as I knew what it was before I opened the bag. The scents are well balanced and I’m very happy with this fresh linen spray.
Great bottle and scent. I use this in between washing my bed sheets and the comforter. I also use this on the couch before guests arrive. It makes everything smell very clean and cozy!
Okay, so let me tell you how much I love this product! Some mint scents are over the top and smell like a grandma’s bathroom. Not this. This smells like absolute heaven. 10/10 recommendation.
Smells great but not sure about how long the scent lasts on furniture. I have only used it a few times and this is not something I will spray all the time just when I feel an item needs a bit of a refresher. I like the nozzle as well.
I took a risk in buying this and I’m so pleased. The liquid comes out of the bottle as a mist. I spray it on the pillows before going to bed and the scent is great. So glad I bought this and I’d buy it again. 👍🏽👍🏽
This linen spray smells amazing and is relaxing when sprayed on your sheets right before bed ensuring a great night's rest. The packaging is great too as compared to most department store sprays. Highly recommend it!
I like it way more than I thought I would. The scent is lovely and strong. Only need a single spray or two. The sprayer emits such a fine mist it doesn’t leave your pillow or sheets damp or wet. I don’t know if it has a big calming effect but it certainly doesn’t hurt. I will buy this again.
This is a great spa quality spray for a fraction of the cost. I use it to freshen my sheets. Guests' rooms tend to lose the fresh scent since they are rarely used. This product allows me to give my clean but unscented sheets a quick spruce up for unexpected guests!
This is really wonderful linen and room spray, and a great price. I'm *very* sensitive to scents, especially artificial ones, and this doesn't bother me at all. Just the right amount of intensity and perfect to help relax when you climb into bed. Love it and highly recommend it!
I've been using this on my pillows and top sheet every night. Love the scent, it's very calming and soothing. As someone who suffers from insomnia after years of shift work I'm not sure if it actually helps me sleep but I like it and will reorder
Super easy to use spray bottle, smells amazing. Perfect size because a single spray can go a long way. I like to use it on my furniture and my laundry and it makes everything smell great. The bottle and the label look great together. Great product all the way around for the price.
I spray this on my sheets nightly when making up my bed and I can still smell it when I wake up in the morning! The bottle is really great too! It's lightweight and easy to sorag even if I just put lotion on my hands. Compared to similar products I've purchased this is a lot more product for a lower end price but the product is honestly the best pillow mist I've used.
Love the smell of this spray. I use it on our pillows at night and it has a calming effect for me. Even my husband noticed the fragrance and asked if I would give his pillow and extra squirt. I’m happy to oblige. The bottle is kind of small; I guess I didn’t read the fine print for this item. That said, I only use it on our pillows and the spray is a fine mist so I think it will last a while.
This item was a gift. The review is 2nd hand. My mom said she loves it. She loves the scent which is why I picked it. And I asked her about a month after Christmas how she liked it and she gushed about it. She said it actually made a difference for her quality of sleep. For her and her cat. Not sure how she knows the cat is sleeping better but she was having issues sleeping but I am glad she feels better rested.
I originally received this product to be used as intended, a spray for my mattress and couch to refresh it. When I received this product I had just gotten a horrible sunburn on my arms and back. When looking at the ingredients, they are all things that are meant to soothe a sunburn. This product helped me heal my sunburn. It is made with natural ingredients and never irritates my sensitive skin. I highly recommend this product for its scent as well, very soothing and relaxing. It smells like a spa.