We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this crystal ball outdoor decoration, though they are not chimes. Much smaller than they appear in photos; we like the actual size better.
I like them because they are very bright. They are not at very loud for a wind chime
I love these. Truly. My only complaint is they MUST be in direct sunlight for most of the day to work. Unfortunately my patio is shaded most of the day so I have to take them down and move to a table to charge sufficiently - so keep this is mind!
All I can say is Wow! These lights are so bright! I took the dog for a walk and as I came near the house, there they were glowing like the sun. I am sure the neighbors were wondering what is going on over there last night. I quickly ordered 2 more this morning. I will put these high up in our trees
Looks just his picture charges up well during the day and has rainbow lights at night. I didn't realize there was an on and off button so I thought it was broken at first so don't forget there is a switch. Can't speak to the longevity yet but highly satisfied with this purchase!
It's very beautiful at night and I bought two of them. However, I gave the product 4 stars because I have to change the battery every 3 to 4 days. I've charged it for 12 hours and the lights still dim. Other than that, it's a beautiful product.
This is hanging in my backyard. It is beautiful! My 6 year old enjoys the colorful balls. It does change colors. It has on/off button. it's a bit pricey though but chose this one because of the positive reviews. I am glad i got it! so do not hesitate:)
Worked on first day after only couple hours of charge (which was in the evening). Full sun light charge gives the best lighting display through the night.
I love them. They are great for my new backyard.
After 2 whole days in direct sunlight, these white globes had not changed colors! My young caretaker made sure the solar switch was on. After a few more days, the globes started glowing different colors at night, delighting the neighborhood chidren. I'm glad I didn't return them before giving them a chance.
Adds a cute little pop of changing colors that brightens the night.
I love this and I will probably order another one. Has held up through wind storms. Beautiful!
It works well and the colors are very nice.
try not to get them entangled
I like the changing colors of each of the orbs. I like that it is durable and weatherproof, though I do plan to bring it inside for the nearing Northeastern winter. It was a great value for the money. The only thing is that occasionally, it will not be as bright as it usually is. Fortunately, that does not happen often. I really do love it. I may even get another for the backyard next year!
This is really beautiful. At night when it glows it adds beauty to my house. Last night a man walking with his dog complimented this. And we felt very happy. Must buy. Highly recommend this product.
It was already glowing in the box! Can’t wait to see what it looks like after a full day of light charging. Love this!
Love this, very pretty at night. Lights up well. Does tangle easily though if not in a sturdy place
This product does exactly what it claims to do. Very pretty color changing lights.
Cute solar chimes. I hang it by my window and use it as a night light. It goes on when it gets dark and stay on for about 3 hours. It is very relaxing watching it changing color when laying on bed.
When I first took this out of the box I thought oh boy I don’t know about this but I went ahead and hung it up outside to charge. When nighttime came it started to light up and it is so neat. The colors gently change and none of them are muted they’re all really pretty colors schemes. I am so happy with it
I like that the spheres are white and neutral in the daytime, and then come alive with mesmerizing rotating color at night. It is very soothing to sit and watch the colors shift and change and it doesn't seem to be a certain pattern, so it's fun to watch for a long time! I have not timed it but the color power seems to last a long time -- I always fall asleep before it is done, anyway, so several hours. Recommended!
We liked this solar power ball so much, we immediately started sending them as gifts. The colors are deep, but not too bright, and transition smoothly. They balls don't get locked into a pattern or flash, so it is very relaxing to watch or have in the background. We have had them all summer, and they are still going strong!
We have these hanging at our campground site. We have had two sets of people stop and ask us where they can buy them as they watched them at night with some fascination. We have had many high winds lately which have not affected these lights which are hanging on a shepherds hook. We would buy these as a gift for someone.
I absolutely adore these little birds, sometimes i just open the front door to look at them lol I only got these for their look and omg they make me so so happy!!! They're absolutely mesmerizing. Amazon is at my house everyday and this is by far my favorite purchase