We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is perfect for a desk at the office.
It didn’t give me enough humidity pressure.
I just wish the cord it came with was longer.
It's a nice product that helps my plants grow.
I cannot figure out how to make it heat the water
I love the size of this humidifier. It’s sleek and stylish.
Love - it’s small, easy to clean (important), quiet, and cute!
This is great for office use perhaps, but not great for plants.
I really thought this would be larger according to the photos.
Works perfectly, it’s nice to add a little humidity while sleeping
Very quiet, easy to use, portable,does exactly as described even in a big room.
Really happy I bought it for my desk at the office. The air here is really dry and it worked great.
I love that this humidifier is small and doesn't take up a lot of room. I use it every night and love it.
LOVE this! This is very compact and portable and also easy to fill up and wash! Very convenient.
I have had this for about a week and I love it. It has a good spray and makes absolutely no noise.
Everything works, love the colors. It arrived in perfect condition😍🙌. Can't wait to put in my work station 😁
This was perfect for my nightstand in my college apartment. I can travel back and forth with it when I go home.
This little humidifier works great. It also holds a lot more water than I thought it would. It doesn't leak at all, which is good.
Though this is a handy and portable humidifier (which was the reason I bought it), the filter doesn’t last long and it just stops spraying.
Unsure how effective it is for me, I bought it to help with dry cough during the night but it has not yet. I’m going to try a few different locations in the room.
I never thought I could be excited about a humidifier, but I can't believe how awesome this little machine is! I bought it mostly for all my plants, but also hoping it will help with my dry nose.
Got this because my nose gets very stuffy at night. I live in NY and with our cold winters my skin and nose suffer each night from the dry air. This has helped so much. So easy to use and very quiet.
Our air seems dry especially when we run the ac. My nose and throat seemed to dry up overnight and it hurts sometimes. So I got this to balance it out. It thickens up the air a bit and helps with dryness. It sends a nice cool mist!
It is such a perfect size. I don't have a ton of space but this little humidifier is just the right size. I love that after it's charged, it can be cordless and moved to any part of the house I'd like. But the best part is the changing color lights! If I could give this humidifier 10 stars, I would.
This is the perfect humidifier! Very quiet and compact, and I love the different settings. It is definitely helpful that it can be used plugged in, or unplugged (if charged). It doesn’t last a long time unplugged, but a few hours of cord free mist is all I need. My plants love it, I will definitely be buying another in the future.