SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are GOAT!
Came out great for my shoot.
Perfect size and easy to mold.
Nice fit, good quality, fast shipping
One size fits all approach is not the best
Happy with product and service. Thank you!
Hard to speak with them in your mouth, but they look good!
I really only wanted the bottom, but they both fit so perfectly!
Awesome but the top grill kept falling out. Bottom one was great!
Thank you! The delivery time was great and everything looked good!
Great quality for the price ,very happy and would recommend it to anyone!
Instructions were easy to follow. High quality look and feel. Would buy again!
Way better quality and easier to use than I thought for the price. I was pleasantly surprised.
I ordered these for my boyfriend for his birthday and he loves them. So far so good it has only been four days though.
These grills are great for the price! Once in they look very real and if you fit them right, they are very comfortable. I will definitely be ordering more.
If you're looking for a good grillz for any reason, this is your place to get them. Not only do they have spot on, quality products, but their customer service is unmatched!!
Oh my god, my grillzies are the best. They were very easy to mold, I love them so much. I would recommend them to anybody looking for some pull outs. They are wonderful.
These grillz are very good quality compared to the other ones. It came in a nice case and looked like really good quality. Been wearing it nearly everyday so far and gold hasn't faded at all.
I love them because they are easy to put together, are great quality and look real. Only reason I didn't give 5 stars is because the top ones are too big for my mouth, other than that this is a great product.
I don’t use the top grillz, only the bottom ones but I love them. I have received tons of compliments and people believe they are real/custom. If you're looking to get a cheap pair to wear occasionally then this is it.
I ordered this honestly thinking this might've been horrible, but not only was it great, but the instructions are so easy to follow and the quality is much much higher than the price suggests. Overall, I'm so happy with buying this :)
These grillz are awesome! They are waaay better than a pair I got from another company. I bought these after seeing Moonlight (because the main dude looked awesome with his grillz). I'm super happy with the quality - they are easy to mold, don't fade, and look really cool.
I bought the grill to wear for my birthday celebration and they were a big hit! When you 1st put them in they may not fit your teeth perfectly but what's great is that you can bend/adjust the grillz so they fit exactly as you want for a more comfortable fit & a realistic look!
These are hilarious! The quality was better than expected and easy to use. Purchased them for a 90's party, my husband went as a Rapper. He won best costume. I think it was because of the details like this Grill. He just wore the bottom one. His outfit looked very realistic.
Pros: a) Cheap. Don't have to pay 100k for them. b) Unless expected closely, they look expensive. c) Stay in relatively well, as long as you follow the directions. Cons: a) Lisping. Although you will look awesome, you won't be able to say "S" at all. Of course there are higher quality grillz available, but at 9.99, it's a fair price. 5 stars for being as good as expected and arriving on time.