SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice watch, great color but a little too small for my taste…
Nice watch, looks classy, easy to adjust to smaller wrists.
Very happy with the watch, it looks very elegant and simple
Unfortunately, I found out that silver looks horrible with my skin tone.
Love the slim face and clean lines. So comfy and I always receive compliments.
The watch works well and looks really nice when on. However, the clasp is not reliable.
Love this watch! It has a nice simplistic style, the details are great. Wish I could resize it, it's a little big
This watch is breathtaking. There's no surprise I'm getting major compliments. It's comfortable and the silver color looks rich.
This watch looks very pretty in person. I like that it can be worn even with casual clothes. I'm really happy with my purchase.
Very nice! Purchased for my 19 year old. Looks great on, she really liked it. I'd purchase for myself if I was in need of a watch.
I love this watch. It's great quality and I have received several compliments! Great price for a nice looking watch to wear to work.
I love this so much!!! The only thing is that it’s a little too big, but this doesn’t bother me much. It’s super cute and very simple. Definitely perfect as a gift.
I LOVE this watch! It's made nice. It's smooth and has a bit of weight on it but feels nice on my wrist. Very happy with my purchase and would recommend it to anyone thinking about buying one!
I’ve received compliments on this watch from friends and a date (twice!). Literally wear it everywhere - beach, gym, dates, etc. looks very expensive. Only wish you could adjust sizing. It’s too big for my wrist.
This watch beat my expectations. Looks good in all lighting, the face is sooo pretty. I've been looking for a somewhat "simple" silver watch for a while now and I'm so glad I saw this. Would definitely recommend 10/10
I love this watch. The only reason I gave it four stars rather than five stars is because it is a little difficult for me to put on. I have nerve damage in my right hand, but I found a way to put it on because it is such a nice watch.
This watch is literally everything I wanted! It’s such a good price and looks like a million bucks! I wear this watch any time I am not wearing my fitness tracker. I’ve gotten so many compliments on it already and I have owned it less than a week.