SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice looking.
Fell off my wrist while driving!
Cute watch for the price. Thanks.
Excellent purchase and quality for the price.
Surprisingly very nice, great value for money
Very nice l wore it and got so many compliments
The face looks really nice but the rest of it is MEH.
It's a nice piece.. It stands out alot.. It's what I was looking for
This watch is very shiny🤑🤑 If you buy it you're not gonna regret
My son adores this watch. He loves that solid black color. Thank you
I just got mine in the mail and I like it. It’s so pretty and doesn’t feel cheap.
Absolutely beautiful watches in every way from the color to the bling and I love it.
It looks really nice and shines great. Fits a little big but easily adjusted if taken to a jeweler.
Purchased this for my husband and I would definitely purchase again he loves this watch
Really NICE & looks real. This lady at a high scale pawn shop guessed that it cost $1,000!!!!
Beautiful bling in a watch! Gentleman cashier at the grocery checkout thought it was a Rolex....no joking!
On 🔥 🔥!!! 😁 Beautiful!! Keeps good time!! Makes for an amazing surprise gift for any occasion for ppl that like to floss! Winner! 🔥
This watch is worth every penny!! It’s not too heavy but the perfect weight doesn’t feel cheap at all. It also shines in the night with little light.
It definitely looks and feels a lot better than I thought it would. I wasn't expecting much given the price I paid for it, but I am definitely satisfied.
Absolutely stunning and looks way more expensive than what it is. It looks absolutely beautiful in daylight and under normal light. The face is big as a man’s watch should be.
This watch really shines! I brought it for my 13 year old and he loves it! I will have to get it sized down a bit so it'll fit him properly. Overall I would buy again and I recommend it to others!
Freaking awesome watch, super shiny. Also has a very nice large face, wasn't even planning on getting a watch but i saw the reviews and i bought it. Now I'm saying go ahead and get it.
I am very pleased. It not only meets my expectations from afar but it is also a really nice looking watch from the close up as well. Of course it does what it says....tells time 😂. I would recommend!
I didn’t expect much from this watch. It was a gift for my son. It was very inexpensive so I expected a cheap and knock off version. When I opened the package I was very surprised. The “diamonds” are all in place and shine bright. The watch works great. Very happy with this purchase!