SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly what I was looking for!
Very elegant, Easy to hang. Wife loves them.
These are very lightweight even with a plant. JUST FINE!
Great for small air plants, easy to clean
Love the color and the shape!
Nice! Came packaged well and it's a fun way to decorate.
Simply smaller than I imagined when I ordered it - which is why I gave 4 instead of 5 stars.
Stylish plant mirror. I would actually buy again I think.
Have these on the bedroom wall. So nice!
It works great and very pretty.
Exactly as pictured.
I just hung it in my bathroom. Not great but good.
Love it. My plants look beautiful in them. I would buy again.
Very impressed, actually!
Super cute! Very easy to hang too. I love how it looks.
Great product! I really like it
Awesome! Perfect size!
Nice, but I expected something more
So cute! I want to buy a few more, but not sure where I will put them.
In the picture, they look like a glass mirror, but it is actually an acrylic mirror.
Love my small live plant in it. SO nice
Very pretty! Just as beautiful as in the photo. The mirror, shape, and air plant in it looks great! The size is good exactly as I expected. It works perfectly with my decor. Looks great especially with a little succulent. It's very easy to install or you can put them on something or hang. It came to me safe and on time. A wonderful product. Great buy.
I love this planters! I keep my air plants in it. Super cute wall art and they bigger than I expected. Exactly what I wanted for my modern living room. I ordered 5 and very pleased with how they look together. It is pricey though for what you are getting. Excellent product and quality. I'm going to buy more.
Absolutely adorable mirror plant holder! Nice idea to put my air plant in and really add a special touch to the room! The planter is bigger than I expected, but all in all, I love it. Great minimalistic modern design. It is affordable, durable, and go with everything. Super fun décor for plant lovers! Great deal compared to many online. Looking to purchase more as gifts! It was shipped well and came quickly. I recommend this product!
Beautiful mirror planter! I was really excited for this as a gift. This is great idea for indoor decoration and nice adding to my room. I love that it have the mirror and a spot for plant. Well made and looks good. Will buy it again! Great product. Well priced too. Definitely would recommend this!