SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Simple and nice!
Awesome, good aesthetic.
The most beautiful jewelry ever!
Cute accessories for my rockstar costume.
The clasp is too big for me! I wish it was smaller.
It is a beautiful piece that fits well and is comfortable to wear!
Fits even my small wrist! No worries of it slipping off my hand!
I love this bracelet.Very sturdy and durable. Goes well with everything.
I like this bracelet a lot,it is a quality piece. Definitely intend on grabbing more for stacking.
The item is beautiful, however, the spikes. They are too big and get caught on everything.
This was actually so comfortable to wear. I used it in my Harley Quinn costume and worked so well.
I love this bracelet! It looks & feels amazing. Definitely, I will consider buying another one for a set of two.
I thought it was super cute but after only using it for a week on vacation it was tarnished and worn out looking…
I love my pretty little bracelet! It's nice and dainty and sparkly! I have two others that are heavy and thick so this one is nice for everyday wear.
If you're considering getting this, go for it! You won't regret it. I shopped for a bracelet that has a cute design, size and color. This had all I was looking for.
This surprisingly was at a great price. I had to get it. It's such a beautiful and dainty bracelet! I absolutely love this! It's a great piece to layer with other bracelets which is what I wanted to use it for.
This is, simply put, one of the prettiest bracelets I've ever owned. I'm so happy I decided to buy it! It's delicate, a little sparkly without being flashy, and sits on the wrist so comfortably. I hardly notice it at all, and I never take it off.
The bracelet is as pretty as advertised. The size was perfect. I have only had it one day so can't comment on durability of wear or color but am pleased so far. The order came quickly and was appropriately packaged. Thank you.