SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is excellent
I am happy I made the order. It is everything I expected and more.
I was very skeptical. But the watch is beautiful and accurate so far.
Wow what a watch, i was surprised by the quality of the watch, it feels heavy in my hands.
The fit, finish, workmanship, and weight far exceed my expectation for a watch at this price point.
I’ve only had it for a day, and so far so good. Exceptional value for the cost. Feels great/looks great.
Best watch I've ever had. Near perfect precision timing. Looks exactly like it did in the promotional images. Classy and beautiful.
Excellent watch, it measures accurate time and draws a lot of attention with its shiny gold background and unique hands. It looks fantastic!
This is an awesome watch for the price. I really don't think you can do any better for that price. One thing I did was to change the strap to a better one as it was uncomfortable
The band is a little sharp on a few edges, not a big deal as I want to get a magnet band. The watch face is amazing; it has so many details to look at. High quality good warranty. I would love to get this as a gift!
I personally like the watch and for the price I would say it is a great deal. Looks good and it's comfortable. I wore it a couple of times and I have gotten a few compliments on it so I am happy with it. I would recommend it to anyone.
This is an awesome looking watch for the most part. I do have two complaints though: a) The metal bracket on the strap had sharper edges that kind of dug into my wrist. I solved this by using a diamond dremel bit to curve the edges that touched my wrist better so it doesn't dig in. b) The hands seem slightly off centered. So sometimes they don't seem quite right.
Was worried that the hands weren't readable enough with the dials, but the watch hands are so reflective, it has been very easy to read. At least for me. Watch band looks better in person than in the picture. From the picture, I was thinking of replacing it cause it looked too warm for my taste, but now that i see it in hand, the color is a slightly darker, cooler brown and I'm sold on the look. The biggest flaw for me is that there's no glow in the dark function. It would be really handy to see time while driving.