SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really like it
Beautiful watch.
It’s beautiful, just as described
Very pretty watch but too big for my taste.
Nice watch... exactly what I expected it to be!
I bought it as a gift to my sister. She likes it very much.
Beautiful watch! Came a few days earlier than expected. Fits well and is very comfortable!
This is my new favourite watch. The colour is a perfect, light, pink and it's super comfortable.
Omg!! This watch is so beautiful!! I just love it. Lightweight, classy and can wear it for a lot of occasions.
Loved the lightweight. The band feels really good. Gifted to my fiance. She loved it. Overall, the watch is good.
This watch is exactly what I was looking for. Very classic & clean looking with a beautiful rich color band & bright gold finishes.
I got this for a steal deal! I love the colors and it fits nicely. Easy to read. Have not tested water resistance so I cannot comment on that.
This watch is very elegant, sleek and sophisticated. The watch face is far too large for my small. It looked like I had a wall clock strapped to my arm.
I received this watch as a gift and I love it! It fits comfortably, is not heavy, the numbers are easy to read, and I get a lot of compliments.
Don't like the pink color. It's a weird pink. Not sure if that is due to the rose gold or what. Just not the pink I was hoping for. I'm sure it is just a matter of taste.
The watch itself seems to be fine but the box it came in was damaged from all four corners. This was supposed to be a gift so this just made it look completely unpresentable.
I like the bling bevel and the color. The watch overall seems to be very good quality and well made, however, it is larger than I anticipated and fairly heavy, almost like a man's watch. I like it and wear it yet deal with the heaviness. My main disappointment is that it is difficult to read.
I got this primarily for use at work. It's not too flashy, but subtly classy, and the huge face is one of the things I like about it because I can glance at the time, come out of the corner of my eye while working.
The look is what I expected. The diamonds on the face of the watch are tiny but noticeable. The price was decent. Bought this as a birthday present for my teenage daughter and she absolutely loved it.
I'm not a watch-wearer, but I wanted to buy one that was classy, professional, and not bulky so it wouldn't get in the way of doing work (I'm an administrative assistant and am constantly shuffling around papers, typing, etc). This is a gorgeous, thin watch! I am glad I got it. Highly recommended for anyone who wants to add that extra something to their outfit!