SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Couple of stones fell out!
Doesn't bling that much.
This product is amazing
It’s a bigger than in the pictures
Was exactly what I expected honestly 💀
Very very nicely made, I’m super impressed.
Changed colors within one and a half weeks.
Looks like the real deal and it shines like crazy!
Nice piece, l don't wear it everyday and it has not turned.
Some stones are unevenly inserted, but overall a good product!
Love this, it really looks authentic. My friends think it’s the real thing.
This pendant is awesome. I put it on my 9mm cuban link chain and it looks great!
I bought this for my fiancé and he absolutely loved it. The quality is really nice for the price and it’s shiny!
I like it, it shines for sure and I am loving the comments I am getting about wearing it. A little bit smaller than I imagined.
If you’re looking for a sparkle you’ll without a doubt get it! This pendant is a real eye catcher and is honestly the perfect size.
Good value for the price I paid. Comes in good giftable packaging and looks and feels really solid. You won't be disappointed at all.
I think this pendant is really made for a man because it is kinda heavy,but I don't care because it is so beautiful and I am going to wear it anyway.
I bought this for my husband. I didn't read the details thinking it was silver but it's brass, but it still looks so good. It’s heavy and comes in a great package.
I thought this was something I saw in the jewelry store by looking at it online, but when I got it in person it was stunning. It was more than what I expected. I love my new cross.
I just received this today & I love it! I put it on soon as I got it & started getting compliments immediately… This is beautiful piece and it shines like a new car 😄 I absolutely love it!
I bought this for my husband. I received my item very fast and in great packaging. As soon as my husband and I saw this piece we both fell in love. It's high quality, as described, and beautiful. A great purchase at a wonderful price.