SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice fit and a unique look.
My most favorite watch ever bought.
I love it. It looks sophisticated and neat.
Better than expected! So very pretty! I adore it.
I love this watch. It is a lovely modern look for your wrist.
This watch is a great design and it is a wonderful time piece.
This watch is absolutely gorgeous. Great value and classic styling.
This watch needs a thicker electro-coating so the gold doesn't wear off as quickly.
Just love this watch that can be worn with everything from jeans to professional clothes.
Slightly cheap sound where the bracelet joins the watch face. Gave it away as a gift instead of keeping it.
Attractive, affordable, and comfortable to wear. Easy to put on and take off! Goes with all your wardrobe.
This watch is perfect for my small wrist--it does not turn over! Love the design. Easy to put on, too. A winner!
To me the watch just had a very cheap feel to it. Feels very light, too light. So I don't expect it to be too durable or long lasting.
I bought this as a gift and it was a huge hit. The watch is more beautiful than it appears in the ad - and the value is undeniable.
It's a nice watch. Elegant. Simple.
This is cute & lightweight - easy to take on & off. It is great for everyday wear, but looks good for dress up as well. So affordable - it just makes sense to have - why pay more? It keeps time :)
Got this as a birthday present for my wife. The pictures above don't do the watch justice. Actual watch is even more beautiful and looks pricey. Wife was very happy, which makes me happy :-)
This watch is mediocre at best. I gave it to my wife as one of the presents. Her face and my face best captured the moment, faces that just weren't too excited about it, and simply said "oh". It's fine for an everyday watch.
Dainty but durable, love the white face. Lightweight and very comfortable to wear. The face has no scratches after wearing it often over the past month. All in all, a very nice watch and a great value.
Nice watch to have, comfy, light, not huge, not too teensy. Just be careful with water. Got condensation in line from washing my hands a few times with it on, but it dried out okay and kept working.
This watch was PERFECT for me. I have a very petite wrist and this watch fits flawlessly. I HATE watches but have to wear one for work. This works beautifully because it feels more like a thin bangle than a watch.
This watch is very delicate and pretty on your arm. The watch face is easy to read. I bought it for my 89 year old mother who cannot do clasps or straps anymore. It's very pretty and mom says it's worth it.
I absolutely love this watch with its elegant design. It is a very feminine watch, and looks nice on my wrist, with understated elegance. It is easy to put on and read, and I would definitely recommend this watch to my friends.
I ordered this watch for my birthday. It's a nice, sleek, and classy watch. It's perfect for my small wrist. The only complaint is that the small clasp jewelry is kinda impractical to put on everyday. Anyway I'm happy to order this watch.
I have very small wrists and all watches I have ever worn move and twirl around my wrist on their own. But this stays put, and it's comfortable! I don't have to worry about it moving and getting in my way at work or catching on things because it's so loose. This is my second purchase. I gave the other one to my sister because she has tiny wrists too!