SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this! So useful and easy. Makes using my gps so much easier. And it doesn’t require suction which loses grip after a while for others I’ve tried.
So easy to install. Very sturdy and hangs into your cell great while traveling. Has a safe grip for the vents so as to not destroy or bend them. Highly recommend it! Great seller!
Great Phone Holder! The only reason I gave it 4 stars instead of 5 is b/c the magnet is so strong, I have a hard time getting if OFF!
This is the second similar purchase I did. Few months back I bought one that just did not work right so I was afraid of trying again. Anyway, I went for it and happily I did. Highly recommend it.
Strong magnet and tight vent clip keeps the phone in place. The swivel is firm and hard to move, which is good as it guarantees the phone won't be flopping around like my previous phone clip holder. Love being able to quickly plop my phone on and pull it off without the hassle of a clip.
I got a new car so this was the perfect addition to it. I have always used other phone holders but never a magnetic one and I can honestly say I will not be going back. This product works so well and the magnet is very strong. My phone hasn’t fallen off from it and the holder stays put in the air vent.
It was easy to install and the magnet installation to my phone back or case was not needed because I had a metal ring on my existing phone case, and it held perfectly! The rubber back to the vent is perfect so it doesn't scratch anything and nothing plastic to break either. I am very likely to buy another one for my daughter's car. Great product for the price!
This magnetic circle car air vent phone holder is absolutely fabulous! It was super easy to just stick in the vent and it does not fall out. It is also easy to just pull it out if you want to transfer it to a different vehicle. I have a pretty heavy phone and it holds absolutely no problem! I love how it matches the color on my vent so that you can’t even tell it’s there if my phone isn’t hooked to it. It is also small enough that it does not block the airflow when it does not have a phone on it. Easy, convenient, and holds your phone perfectly! I absolutely recommend this awesome magnetic air vent phone mount… Easy and the price is awesome! HIGHLY RECOMMENDED 👍👍👍👍👍