SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LOVE IT!!!!!!! It’s perfect
Love this!! Super cute.
Wish it was bigger, but for fruit it be fine. I wanted more for potatoes N onions. Too small for that. But I make due. It hangs well. Had no issues w it
Excellent hanging and bold beautiful decor
Perfect size and looks good as well.
Very nice fruit basket. Sturdy but the baskets could be a bit bigger. Then again even overflowing with fruit in each basket it holds the weight without a problem.
Looks ok. Holds veggies well
Love this, easy to assemble, and love the design. Perfect for corners.
It’s a good product for the price. I had to adjust it to make it straight because it came kind of tilted but overall good product and still looks good in the kitchen.
It is a great length! I love the colors of it!
Was everything right, expected and more. Very durable and strong!
Very light weight but appears durable. It looks great in my kitchen!
I am able to fit the fruit and/or veggies I buy in the different sized baskets. Recommend it
I needed the diameter to be small due to space and this fits the bill. I am not sure how sturdy it is, but I was not looking for sturdiness or thickness. It works well for my application.
Just as I pictured it to be. This is product I recommend. It looks great in my dining area.
I just adore this fruit basket looks great in my kitchen
Good value for the money. I keep snacks,chips and candy it. Very handy
Not as big as I expected, if you’re using it for fruit, it won’t hold much (weight).
Works great for my fruit! I have it hanging in my kitchen and it has held up quite well.
This was a gift for my Dad and he loved it. It was exactly what he wanted!