SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OMG 😳 this watch is perfect for my tiny wrists!
My niece is obsessed with watches. She loves it! It held up beautifully.
Worth it. I bought this for work and it works just fine. Great watch and super inexpensive.
Very happy with it. It is easy to figure out how to use its various functions & I like the way it looks.
I was expecting this to break for the cheap price, but my 11 year old loves it, uses it daily, and it's going strong.
It does also look and feel a little cheap so I don't know if I would recommend this as a gift for anyone above 12.
I'm glad we got this for my daughter. She loves it because of color and size. We love it because she loved it, and the price.
I bought this watch after seeing it on a coworker -- it's definitely small, it will definitely get a little dirty over time, but I still love it
My little sister broke her previous watch and needed a replacement. This is exactly what she wanted so I'm happy with my purchase.
Adorable. I have a fat wrist and there's plenty of additional holes so it can probably fit almost anyone. Looks great with my nails lol!
Adorable watch. Listed as women's but fit my 5 year old daughter perfectly on the tightest setting. Face is very small so it is perfect for a child. Really cute.
It is a great watch for the price. I have been using it while coaching fastpitch softball. It is much better than having to find a place for my iphone. A simple watch that does the job.
This watch is really cute. It’s smaller than I thought it would be based on the picture. The one thing that most bothers me about this watch is that the screen scratches pretty easily.
I really like this digital watch because it's small enough for my thin wrists, but you can see the numbers and letters very clearly. I recommend it- it's small and cute, but very useful and practical.
Way cooler than expected. It’s a good little watch, especially if you’re looking for something small and functional while still being stylish. It’s been really durable so far, and I work a lot with my hands.
Bought it for my sister and she says that she loves it. I can’t say much because I don’t have it myself but as far as I have seen it has been a great watch for that price! I would definitely recommend it!
Hello! This watch changed my LIFE! It does everything, is so cute, is easy to use, and has lasted me so long! My only warning is that when you wear it every day there is a bit of discoloration, but LOVE IT!!!!
This is such a cute watch but, unfortunately, the green got stained really quick :( Try not to wear this with jeans or if you decide to do any outdoor activities bc it will look messed up by the end of the first day having it on.
I needed an all white watch for school. This is fantastic. I love that it has the day, date,the seconds counting. Unfortunately I actually needed a second hand. So I won't use it for school but I'm glady going to wear it anywhere else 😊
I've had this watch now for about a week or so. It's a great watch, buttons are a little tough to push because they are so small. Color is beautiful, but I've had some discoloration to the band, tried to use soap and water to clean but it didn't work so I'm going to try and find some other options to clean the band.
I bought this regular watch for a cruise I was going on. I wanted a watch that wouldn’t update automatically and would stay on ship’s time. It’s been super reliable and comfortable. It’s pretty small which is perfect for me but may look odd on someone with larger hands. I’ve gotten lots of compliments on it too.