SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved the way it blings to the light!
Great! I wore them for my birthday.
Looked awesome and felt good too!
Worked out very well for a photo shoot.
Purchase as a gift. Recipient was pleased.
Very bulky, not natural looking, but they were easy to wear.
Surprising good quality for the price. My kids are having a blast with them.
My daughter wanted a grill so she could be like her uncle! Mission accomplished! She loves it.
They shine in the light so well, they come very clean, very sparkly also. It is a very great buy, these grills are really good ones!
My son loves them. The grillz are made for adults, however, they are also suitable for kids. It was easy to mold them and the color hasn’t faded yet.
They were a gag gift and I couldn't be happier they actually were pretty good fakes. They came in a nice package and the delivery was literally the next day.
Bought this as a small gift for a family member. It received RAVE reviews and was admired by so many that I re-ordered a second one for another family member! :-)
The grills are not too bad. But I feel like it's just more of a prop for photos. Talking with the top ones might be hard. I suggest you follow the instructions, they were helpful.
My 9 year old dressed as Post Malone for celebrity day and she LOVED these! Easy to fit and easy for her to pop out during lunch/snack at school. SO many compliments!
This costume jewelry does the job. Why purchase the real thing if you aren’t about those styles. I would strongly suggest reading the directions on how to make these fit to your teeth. If you ever molded a mouthpiece for sports it’s a similar process.
These are super killer for the price. The only big downer is that I feel like the silicone inserts were too small so I bought some replacements in a pack of 4 sets. You have to be careful when fitting and don't expect the raw metal to fit like a glove - that is what the silicone is for! All in all pretty dang comfy and super iced out and shiny! My sister got this for me as a gag gift but they're super dope! Take good care of them and they will last a long time! makes me feel like Post Malone. I'd keep it only doing top or bottom at a time so you can talk clearly! Carry the case with you and do not eat with them in... Gross!