SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome product.
Very cool watch, love the simplicity
Just what I thought it would be, nice watch.
It's a cheap watch. You get what you pay for.
Very good looking watch for the money! Highly recommend it.
Beautiful watch. Can't believe it's so cheap!
It's a beautiful watch, perfect size for my large wrist. Love the colors.
The product arrived on time and I am very pleased with it. No complaints.
Great watch. Love the classic look, and have received many compliments.
I gifted this watch to my dad, and he really likes it despite his preference for digital watches.
I am a bit disappointed with the band color. The watch itself looks nice...but not the color band I was going for
It’s worth more than what you pay for it. It’s not a Seiko, Tissot or even a lower end Lucien Piccard but it does the job.
My husband loved it. The size is perfect. But the leather bracelet is a little bit stiff. Hopefully in the long term it'll get better.
I really enjoy this watch, it looks flashy and is comfortable to wear. It also goes with any outfit and most importantly it's accurate with the time.
I bought it as a birthday gift for my boyfriend. He totally loves it. If your beloved one is classic and into vintage looking stuff that it’s also modern I think he would love this piece. Vintage yet quite modern and elegant.
An excellent watch for the price. I was looking for an inexpensive watch to wear everyday and stumbled across this product. I liked the minimalistic design and so I bit the bullet and ordered it. Would very much recommend this watch to anyone!
Quality is very nice. Faux leather straps are very good! Watch base is not too big that makes your wrist small and not too small to make your wrist even smaller. Just right. God bless you who has contributed to this watch! Amazing work to you all!
Nice watch for the money. Looks good and keeps time very well. There is no illumination, so if you are in the dark you won't be able to read the time, unless you are a cat.
A good looking watch where style trumps practicality. In other words, it is difficult to read at a glance. I shall wear it on formal occasions, strictly for looks and when I don't care what time it is.
This watch is very modestly priced for the quality and looks you get out of it. Not too big, and feels very nice in general. While it may be considered a dress watch it's clean style has made it suited to every outfit of mine I can think of as well, meaning it could certainly be a daily-driver timepiece.
Could not be more pleased. Very simple and elegant, looks like a much more expensive watch, and keeps perfect time. Could not be more pleased, a steal at this price. Does not look or feel "cheap". It's a solid, accurate, dependable everyday watch that does everything you need in an attractive, affordable package.
This watch is not the watch to buy if you want someone to notice or comment on your timepiece. However if you need a basic, no frills watch that is versatile enough to wear in suit or in casual attire, but isn't from a "fashion" brand, then this is your watch. I am normally wearing a gshock, but on occasion need something less casual, and this is perfect.
I'm a pretty normal guy, and I have to say that this watch looks beautiful. Keeps time well, and even though the band is a little stiff, you get used to it and it becomes comfy within 10 minutes. Setting the time is easy. I know this is a short review, but I know watches well, and I recommend it to anyone for a classy look in formal and casual attire, older or younger.
I have been buying watches for a few years, I have had Orients, TAG, Christopher ward, patek, omega and a few vintage pieces. I'm by no means a horologist, but I can appreciate a fine timepiece. I bought this watch over the holidays for my boyfriend who is a classic timex kind of guy who knows absolutely nothing about watches, just that he likes to know the time. He is obsessed with this watch, and it's become his new daily wear. I'm hoping I can slowly introduce him and turn him into a savant LOL! I really enjoy almost everything about this watch and would totally recommend it as a budget timepiece that looks and functions well.