SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect gift for any occasion. My wife loves it.
I love this watch, it’s timeless and looks very elegant every time I wear it.
Oh my God. Excellent product and high quality and new fashion. I loved it soooooo much.
The watch is lovely - perfect small size, elegant face, well packaged - just what I was looking for.
Gorgeous watch! Delicate, very pretty. Great price. I receive many compliments when I wear this!
It’s lovely and nice and flat. Has an adjustable band for perfect fit. It’s perfect for small wrists or someone who likes smaller watches.
This watch is absolutely gorgeous for the price! I have very small wrists, and this watch is adjustable.
What a beautiful watch!! It's been over a month and it is still keeping perfect time! It's such a classy and streamlined piece and the band is so smooth and flexible. A++++ watch and will definitely buy another when needed!
Recently bought the product. Worth paying the money. Looks better than the display picture. Really appreciate the brand for such premier looks and quality. Only suggestion is that the packaging could be a bit more professional. Overall Fabulous Product.
Perfect for a woman with a very small wrist, and though I’ve had two other watches, both high end, with this type of band, it’s the first time a tool for making the very easy job of adjusting the band size even easier. Comfortable and attractive, yet stylishly unique.
While seemingly everyone else is all about their smart watches and gadgets that can do it all, I prefer the less is more approach. I'm very picky about watches though. I have small wrists and find many watches are simply too big and bulky. This one is absolutely perfect. I've got sensitive skin that does not like many metals so the fact this is stainless steel is awesome as it doesn't irritate my sensitive skin, and I love the rose gold finish. No frills, not special features... simply telling the time.
This is just the most gorgeous watch, it is well-made and very sturdy. Great quality. The metal mesh is strong and the watch face is exquisite. The latch that fastens the watch is very sturdy and strong. It clips twice, so you never have to worry about your watch falling off or unclipping. The watch is very comfortable to wear and really adds to any outfit. It was very easy to adjust and you can adjust it yourself. I was worried since I have smaller wrists, however it was not a problem as it fits perfectly and I adjusted it to be exactly the size I needed. Extremely happy with my purchase, I love this watch.