SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best best product also the shape is soo good
The shape of these is actually perfect for my face but the color was too warm for me. It took me 4 tries to get them lined up right, but I think this color for someone with more red or auburn would be perfect.
Wish they would introduce blonde brows! They’re all the same colour, no colour variations.
Bought for my mom and she loved them! I help her apply them until she can do the straight herself but they last for a few days and they look good!
Very impressed! They look real! I wore them all day long at the beach and they stayed on!
These are amazing!!! I had sparse if any eyebrows before.It took a few times to get them right but I think I've got the knack now. The picture with them applied is day #2!! Nice to wake up with eyebrows!! Someday when I can afford it I'd like to get them tattooed...but for now these will do just fine 👍
Love these eyebrows. I do not grow hair, or at least not enough to leave the house. Whoopi Goldberg is the only human who looks good without eyebrows.....that being said, these cut my time down in the morning....super easy, look good (you have to find which pair looks good on you). Now I can go swimming and not have to worry my eyebrows will wash off lol
As a woman with very thin short brows, these tattoo brows have been a game changer for my morning routine. No longer do I spend 15-20 minutes creating eyebrows - press and go the night before. It took 3-4 trys before I got it just right for my look and spacing etc. (once you apply they do not remove easy so take your time) But now its a perfect and easy process. description says they last up to 7 days, which could be true, but I take hot hot showers so last more like 3-4 days for me, which is still great - I dont have to think about my brows for 3-4 days and before reapplication (easy removal when old). Again, these have been a game changer for me. Note: if you apply at night, by morning the shiny film is gone. Buying more!