We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am the exfoliate queen and this is possibly the best exfoliate I ever seen. The scrub is dry and coarse. Perfect for stubborn ingrown hair in the bikini area. My skin was very smooth afterwards and this product is my go to!
Although this exfoliant is tiny it works amazing! The smell alone will make you think of days at the beach! I love the scrub you get and then when you wash it off your skin is so soft! In a few weeks I am going on a trip to the beach with friends, this is going with me to share!
This stuff is great! Love the ingredients and the coarseness of the sugar. The lemongrass scent is lovely, not too strong, and leaves your skin feeling refreshed. Unfortunately, the formula isn't flawless and I wish the size would be bigger.
I love this. It looks like something you might get from a Farmers market or local beauty boutique - it has a very handmade feel, in a good way! Perfect size for travel which is important to me as I am on planes weekly; this is a great scrub that smells lovely. I will buy it again!
I LOVE this sugar exfoliant. Opening up the jar, I wasn't sure of it. Sugar exfoliants usually have a layer of oil on top of them. I am not crazy about all that oil, but this is what I was expecting. Try it!!
This has a very pleasant scent and works quite well at exfoliating and moisturizing your skin. I think the scent is a bit on the stronger side but it's pleasant and is more like something you'd smell in a spa for relaxation. It's a small tin so use sparingly. A little goes a long way. You will enjoy this little luxury very much. It's a great value as well as a fun thing to use or gift to a friend.
Shine on, sugar is a great little scrub! It has a wonderful texture that's hearty and on the "dry" side (the way I like it). It's made from unrefined cane sugar with larger, uneven granules than standard refined table sugar. It exhibits body, unlike some scrubs that are too moist and nondescript when you open the container. I appreciate that this is made from 100% natural ingredients and is cruelty-free. I would definitely order this again. I'm a fan!