We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m in love with this Relax Mineral Bath Salt! So amazing and wonderful and gives me so much energy I would not be without it.
I love the smell and the effect of this salt, but unfortunately it won't really help until you've done it a few times.
This is a much better product than some other salts you will find at your local drug store. This is for people who need a little extra help with pain.
Magnificent! Works great! Can get to sleep. I have ordered this product again and again several times since and have even given it as a gift to a fellow arthritis sufferer!
This product is amazing. So many uses and so many amazing benefits. I have used others and I have definitely found this one to be of superior quality. Recommend it!
This is an amazing product, love it SO much! I have been recommending to my friends with anxiety, stress, and other issues. This is a wonderful way for your body to get the benefits in a relaxing and self care soak!
Excellent for anxiety, depression, insomnia, and skin issues such as acne and eczema. I was able to experience a much improved quality of sleep. Also it increased my ability to relax during meditation, another of my relaxation techniques.
I seriously recommend this product to anyone and everyone that will listen! It works so well with so many ailments. Cramping? Take a relaxing bath. Trouble sleeping? Take a relaxing bath. It’s such a diverse product, and THIS is the brand to get!
It is so nice to take a relaxing magnesium bath before bed. Great for sore muscles from working out or working too many hours in the garden. This would be a great gift to add to a basket for someone needing to relax. Or someone who loves working out.