SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm buying these to replace a 3 year old set that was damaged by human error, and the garage door...
Adhesive holds well, fits my Volt mirror very well, keeps rain drops from falling on your mirror, good price, heat it up if you need to bend.
The main purpose of my order was to keep the snow out and it does. Stays well, don't drop. It is a good product for the money.
These are great. They make the mirrors look very nice. Even use them on the small speakers on my bike to help amplify the sound.
Sturdy and stylish. Just be careful not to block the small convex mirror if you have them on your vehicle. Otherwise, they are just what I needed.
Price was cheap and looked cheap when I got it but so far it's surprised me. Gives my car some extra flair and it was functional when it rained and easy to install and haven't fallen off!
I wasn’t sure at first!! Thought it would create wind noise but it didn’t. Looks great and it is hard for the rain to get to my mirrors even though they are heated mirrors but I bought them for the style
After working with many types of installations for aftermarket items the one takeaway from this item is that you need a heat gun. The plastic is ridged enough that you need a heat gun to make it more pliable and form it to your mirror housing before taking off the adhesive tape cover.
Came in fast. Strong solid material with some flex. Make sure to properly and thoroughly clean the trim with rubbing alcohol first. Did a dry wipe until all dirt was visibly gone. Application is super easy. Took all but 10 minutes to do it right the first time. Looks good and gives a little style. So far I'm impressed.
Only been on through two storms. Definitely heat adhesive up to make it tack and bendable. Goes on so easily. I can’t believe how great these work. Through two storms clear mirrors. May need stronger adhesive down the road but it definitely does the job. These will work with any mirror, just measure yours and bend properly.
Fits perfectly for the Toyota Corolla S 2008 Model! I replaced the old clear ones which I thought were black when I had ordered them. I just used them temporarily until I was able to replace them. Comes nicely packaged and there were NO IMPERFECTIONS when I got it unlike my previous one that had curling waves instead of it being straight. Some may think they are weird but it’s nice. Looks great too. They even match my rain Guard Visors 😆.