SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s so cute, but it ticks loudly
Very nice watch for an inexpensive price.
Very cute and elegant looking. It’s lightweight also.
I love this watch! I wanted something that looked professional enough for work and this is beautiful.
I am in love. This is exactly what I wanted and was searching for. Great price, fast shipping, nice packaging.
Very cute watch. I wanted something cute and elegant because my Apple Watch doesn’t go well when I dress up and it was perfect!
This is a beautiful watch for the price! It comes exactly as pictured, and it was even set to the correct time zone when I opened it (likely a coincidence, but I was pleasantly surprised).
I have been looking for a blue watch forever. I'm so happy that I have stumbled upon this watch! I love it, it's the perfect color. The face is large enough that I can actually see it, but the band is thin (and fits my skinny wrist)! So it looks very feminine. Love love love it!
I am so happy with this watch. It looks very nice and feels very nice on my wrist. It is also fairly lightweight, so if you're looking for a watch that's not very bulky then this is a good pick. I would suggest measuring your wrist before purchasing. I did not and I'm cutting it close.
I'm actually surprised at how much I love this watch. I figured the price would mean it would look cheaper and feel cheaper but the packaging was really cute and the band shade of blue was exactly what I wanted. The face size is comfortable for my wrist and I have relatively smaller wrists.
I ordered this watch not expecting to be blown away because of the price. Boy, was I wrong! This watch was packaged very well and came delivered fully intact. I immediately put on the watch as soon as I opened it up, it fits comfortably and the band isn’t too small, which I was a little concerned about. Great buy, especially for the price!
I absolutely LOVE this watch! It is so simple but cute and it goes with a lot of outfits. For $6.99, I think this is a good value. I did notice that when trying to set the time, the minute hand would fall a little like it was weak. I did get it to the right place and after setting it I've had no problems. If you're using this watch as a fashion statement, go for it! If you're using it as a fashion statement and for time purposes, go for it!
My main watch needed to go in for an overhaul, so I needed a watch to wear for a few weeks. This one is so nice that I am putting off my old watch for service! It’s so pretty and easy to wear, and the face is easy to read! I love the sky blue face and baby blue band, neutral but not boring. The slim leather band is comfortable and doesn’t feel heavy or sweaty like wider bands can feel on me. Even my watch snob husband said he loves it on me! Be aware it does tick, if that kind of thing bothers you. So happy with this purchase