SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It has a really good appearance. It looks fancy and well done. The material quality seems good.
I just got my watch. It looks great. I'm looking forward to wearing out and seeing what kind of reaction I get.
I love it!! I thought it would look like a cheap watch but to my surprise it looks elegant and of high quality.
Really clean looking watch. The case is nice looking. The band is comfortable and easy to adjust. A good watch to own.
Love the watch, sadly, it's impossible to read it when it's a bit dark (wish the hands were a bit reflective in the dark).
The watch looks great, and the price was right. Seems to be of quality construction. I have only had it 3 days so far.
Nice sleek looking watch. Love the weight with the mesh band. The watch is amazing. Definitely will look great if you dress up.
Sleek sexy looking watch, one of my favorites of my collection. Easy set up. Easy adjustments. Bought to wear for a friend's wedding.
This watch is beautiful! I gave it to my man today for his birthday and he loved it. It has a very fancy and stylish look to it for a great price!
My 15 year old first adult looking watch. He was immediately impressed with it. He set it up on his own with no problems. Beautiful watch.
This is a beautiful watch! Looks good, feels good. But, because it is so dark it’s hard to tell time if you are outside or even inside when it’s dark.
Such a handsome watch. Everything is excellent except the first time you adjust the clasp. I had my son helping me and it turned out fine. Great gift.
It's very versatile. You can wear it with a nice suite or with jeans and sneakers. It looks like a very expensive watch. One word describes this watch: QUALITY!
It’s a steal for the price. Looks stylish yet understated, surprisingly durable, resists dirt and scratches pretty well, and stays put even when running or exercising.
Just received this delivery and I have to say it is a really nice watch. Sharp appearance, very comfortable on the wrist and should go very well with my new suit and blue shirt.
I like watches, and have a fair number, but I didn't have anything that looked like this one. I figured for the price I could take a chance. It's gorgeous and seems well made. Very satisfied!
Bought this for my hubby and it is gorgeous!! Easy to take off and put on, the black color is stunning. Great watch for a great price! Time was easy to set and it came packaged so nicely. Great watch for a decent price!
This watch feels like such good quality for a fraction of the price! It has been accurate down to the second for the month or two I’ve had it. I also haven’t had any problems with water splashes from things like washing my hands.
I'm very picky with designs, but this one caught my eye right away. I like the All-black design and I got it right away, It landed on my top choice! The watch looks resistant, modern-looking, yet, MANLY-looking watch! Recommend it!
I like the watch, it has a nice look, nice band, fits well and for the price it's a keeper. The only thing I didn't foresee is that the hands are the same color as the face and if the light isn't right or the watch turned at the right angle the hands disappear.
It's compact and simple, yet it still has an elegant look to it. Son really enjoys that it's not too flashy but still looks good without having to stand out. The band is super comfortable with no skin pinching and was really easy to adjust. Definitely a quality product.
I ordered this watch for myself. Though it is oversized for my thin wrest I still like it. It has a very nice face and it is light even though it looks heavy. The watch belt feels very nice on the skin. If I would choose to buy it, I would go ahead and buy it without hesitation. In short, IT IS A GREAT WATCH ⌚ TO OWN.
At this price point, I was expecting some poorly made watch that just looks nice but it is actually very nice and very high quality. First of all, it really looks awesome. The solid black color mixed with the black band makes for a very sleek look. As for accuracy, I think that it is amazing I have never had to reset it to the correct time.
I was a bit skeptical when I ordered this, but figured I could return it if I didn't like it. It arrived very carefully packaged, it looks very nice and is comfortable to wear, and most importantly it keeps a very good time. I set mine to UTC Internet time about a week ago and it has not yet lost or gained one second! It looks far more expensive than what I paid for it. Highly recommended!
This is a very good and premium looking watch. The faux leather wristband is high quality and wraps around the wrist very well. It has great variability in sizes available and fits my big forearms very well. The faux leather feels great on my skin, and the battery seems like it will last a while at this point. Overall a stylish and high-quality piece of clockwork. It is very lowkey and has a great minimalist, lightweight feel.