SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I thought "ok sure they'll be a thing on my seatbelt", but it's night and day how much more comfortable I am when I’m driving now.
Great product, looks super classy. It’s nice and soft looking forward to comfort in the summer as well especially when your wearing a tank and not wanting the strap to be a discomfort
Work well. Nothing obstructive and ridiculous like the furry-esque ones. I like that they're black and go with my black seat belts. Bought enough for my two cars and my in-laws cars.
These were easy to add and work perfectly. The good thing about them being snug is they stay in place while you are driving. The bad thing about being snug is you have to remember to slide it down so the seatbelt can go back up and not get shut in the door. LOL
Comfortable and stays in place. This is a great use to keep the strap in my car from digging into my neck. Easy to put on the strap and doesn't come undone. I've been using mine for months and it works well.
Like the feel of these protectors, they work well. This is not a criticism, but a note to others, if you do not slide the protector down before getting out of the auto, the belt strap will not rewind and could get caught in the door. You just have to get in the habit of pushing it down. Once I was trained, I was happy with the purchase.
Comfy, looks nice, unobtrusive, easy to install. Perfect for the kid's car seat, the wife, and myself. Gave the 4th to my grandmother, and she also likes it. Nothing to complain about. Overall just a good option for belt covering.
I bought a new car and wanted these to keep the seat belt from rubbing my neck. The seat belt didn't do that as much as my previous car, but the covers still work to keep the seat belt where I want it. These are not bulky and provide just the right amount of "cushion."
Soft, works well, kids like it, I like it. It slides down from gravity but easy to slide up and down so just slide it up to where you want it when buckling if needed. Thin, so less noticeable and doesn’t make your car look cheap. Very happy.
They look attractive, they're soft and comfortable, and they seem well made. There was a bit of light shedding onto our clothes for the first week, but that soon stopped. Unlike the bulky sheepskin seat belt covers I had in my previous car, these pads blend into the interior more seamlessly. The sheepskin covers also made me feel like I had a warm and furry ferret draped over my shoulder while driving — just too much of a good thing for me, haha. I'll stick to these lower profile pads from now on.
I love these seatbelt pads. They look 👀 very nice and very soft and comfortable to put on. They are very easy to install as well. I have a lot of compliments from friends. They really keep my belt clean as well. My old car’s seat belt got dirty because of the sweats after my workout. Yikes! Now this is a good idea that I have this protection so my belt won’t look that bad anymore 😊
I bought these because a few of my favorite work shirts are of a silky material that was piling diagonally across the area where my seatbelt lies. I adore the shirts and plan to wear and replace them indefinitely (or at least as long as they are available). I installed two of these sleeves backwards (with the velcro facing out) to cover the entire area where the seatbelt rubbed against my shirt. Perfect solution!
I was worried that these would look and feel like another cheap Chinese product, but was surprised that they were well-made, soft & very functional. You get used to sliding them up and down the seat belts when you extend or retract the belt. Unlike others that are thicker with more padding, you never really feel them while driving which can get annoying. These have just enough padding and are soft enough that they remedy that sharp belt digging into your neck! The price is right also!