SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality ! Looks amazing!
Never hesistated to buy 5 Step Climbing Wooden Rope Ladder online for such an attractive price from a trustworthy seller
was packed carefully. loved it
Very good . I like the quality. The store was attentive and cooperative.
as described. Nothing is missing.
We used this in our camper for our son's bunk bed, works great!
top quality, no drawbacks
Excellent , very satisfied.
5 Step Climbing Wooden Rope Ladder is a perfect value for money
My 5 year old son loves this rope ladder with his MyGym doorway sit. We do wish it had one more wrung at the top, but it’s still fine without it. It seems to be sturdy and well made.
I've bought discounted and can't be happier with a purchase
I've always wondered here can I buy ! thanks to this store!
Everything super! Thank you! ‘ll order more in future!!!
Love this ladder! Very sturdy, holds up well to water exposure. I connected it to the top of a climbing dome so my kids can climb and swing back and forth! Great value!
That's the perfect place to find 5 Step Climbing Wooden Rope Ladderonline
lovely! just what i've been looking for
can surely recommend
The best part is free shipping :) Huge thanks to the seller!
Don’t like the nylon rope but it’s nice
You get exactly what you see. I haven’t had it long enough to know if it’s durable.
Everything is fine, delivery fast, quality on top
the condition of is perfect
arrived in perfect condition and the package arrived fast, plus very well wrapped 10/10 very good the seller and the product. Super recommended.
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
This ladder was a great addition to our obstacle course line! We used it on a camping trip and it made our obstacle line fun for kids from kindergarten through teen. Initially, when the line was high enough for the teens to use, the younger kids could no longer reach the obstacles. Adding the ladder gave the younger kids a fun way to get up to the line and, when they weren’t using it to reach the obstacles, they found it also worked as a swing (this is probably not recommended if you are leaving the set exposed to the weather, though!).