SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great set for the few occasions I have to run some long lags or take out bolts or hex screws. I don't carry around a socket set so these two are all I need in my tool bag. The small pins make it easy to go over any hex head and have already used them to run some 2 1/2 inch lags through a 2x8. I was afriad that the impact driver would damage or break the socket pins but after running 10 lags I had no issues and the socket was fine. All in all its great and super handy. You never know when you're going to have to deal with some random bolt, lag, or other hex head.
I've looked at these universal drivers for a while and was shocked to see one so cheap, so I was skeptical about the quality. But upon arrival, it seems perfect! I've already used it a few times and it works exactly as described.
Love this thing. Eliminates the need for a bunch of other tools. Fits so many different heads. I was able to minimize my tool box size just with this one tiny tool. A definite must have for everyone, handyman or not
Really liked this instead of carrying multiple sockets one works well and pretty much does what it's made to do.
This tool is adjustable to any bolt, hook or screw. I use to remove my shutters bolts and work perfectly in the new and rusty ones. Adapts perfect to my power screwdriver.
Worth having but I wouldn't rely on it for every day use.
Very useful around the house. No more searching for socket set.
I have used this socket a couple of times. I was enthusiastic because I could just carry it and my socket wrench with me when I faced a repair job. So far, it hasn't been the answer for me. I'll continue to try to get it to work. It's ingenious, but just misses the mark for me.
I've looked at these universal drivers for a while and was shocked to see one so cheap, so I was skeptical about the quality. But upon arrival, it seems perfect! I've already used it a few times and it works exactly as described.
I used this to help take apart some old farm equipment that had tons of old, rusting nuts of various sizes on it. Broadly speaking, it was faster and easier to use than my vice grip pliers. At the same time, there were some nuts -- ones that were far from rusted down -- that it just couldn't get a strong grip on. In those cases, the socket was completely useless, which is not something I can say about the vice grips. That said, I'm glad have this is my tool kit, even though I doubt I'll use it very often. It's definitely not going to replace my other socket sets, but it's a good option to have for those situations where standard sockets aren't getting the job done.
The house we buy had tons of these brass hooks in the ceiling presumably for hanging plants from. Someone in the range of 50 or 60 these things and I'm doing each when my hand was taking forever. Check this thing inside my electric drill and I was able to knock out all 60 and under 5 minutes
This is a great tool to pack if you want to just grab a limited set of things (because you're walking around the house and don't want to lug around your entire set). With screw hooks, you have to hammer them in your create a tiny pilot hole or hammer a little hole in first with hardwood. Using this tool fresh with a screw hook will not work: it will just spin around. (I take it most of you knew that, but I didn't think of it until I tried it.) That's pretty much all I use it for is screw hooks.
Excellent product. Thanks!
When I'm out in the field and need to carry tools, this one replaces many and works! Is it as tight fitting as a socket of the correct size? No, but it doesn't strip anything and works! In my book that's perfect, once I get back home I can use the exact size I need to fix equipment. It replaces many tools I would say it's a homerun!
Just used it once but it helped screw in eyes
I use this with a small cordless drill for turning eyebolts. It can adapt to almost anything. Great tool.
It is what it says it is. It works like it said it would, and it shipped quickly. I haven't had any problems with the socket.
Incredibly handy to have in your car, I have one for my car and one for my house. Can be used even on the toughest heads you come across without stripping