SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and original
I love them! Super fun.
Incredible earrings, I'm delighted!
A little bigger than I thought but cool!
They are bigger than expected but very cute
Smaller than I first thought but oh so cute!
I had one a little bit scratched but it’s not noticeable
They're beautiful, even cuter than you see in the picture
Very light and do not cause discomfort when you wear it.
I love them, they look exactly like in the picture, very pretty.
Beautiful, just like in the picture though smaller than I imagined
I love these earrings, I get compliments on them ALL THE TIME!
Love these!!! They look exactly like the pic. Can't wait to wear them :)
Excellent product, nice material, just as pictured, definitely recommend
After a couple of days of wearing them there are some scratches already.
Beautiful, I was worried they were too big and heavy but no, they're perfect
They are very cool and original. They're very big but they don't weigh anything.
Earrings are excellent. Completely covered with protective film. I did not find any defects.
They look charming, exactly like in a photo. "Ray" stealing the cow is slightly shimmering, I'm delighted!
Excellent. It even comes with a plastic that protected him from scratches. I'm happy. Thank you very much!
The earrings themselves are very good quality, they look unusual on their ears. All parts are covered with a protective film. 10/10!
Very beautiful and bright earrings, on the whole surface there was a protective film (even on a cow), which is very cool, I just love them ✨
Very cool! At first I was afraid that on the earring a crack, then I realized that it was a film. The protective film was on each element of the earring. For this price is just amazing)
Very cute and detailed earrings. Also, these ones glow under UV light which is even more fun. They looked weird when I first took them out of the package and then I realised there was still a vinyl film on some of the parts. (don't forget to remove those!) they are very lightweight and very fun