SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The best! I use this in my car diffuser. It makes my car smell so fresh and I get so many compliments on the scent.
LOVE the smell of this orange. Makes water delicious. Super fresh in a diffuser.
I am amazed what this does for me. I dab some on my wrists every morning and it instantly wakes me up and joyously uplifts my mood. This oil is better than any antidepressant out there! It is the best smelling and most effective oil compared to sweet orange brands. It has an amazing and unique smell. It works wonders for your mood. Love it!
This essential oil is a life saver! It is the only thing I can find that settles my husband's stomach when it's upset. Works very well and quickly on me too so I can take less over the counter medication! I put some in a roller bottle diluted with coconut oil and It's such a life saver!
I use a 500ml diffuser and depending on my mood, I sometimes use more/less oil. But the actual scent of the Sweet Orange Essential Oil is very pleasant and nice. No bitter smell at all. I will be ordering more oils.
Love the orange essential oil. I use a few drops in my bubbly water. It is really refreshing.The delivery was prompt and I received on promised day. Thanks for the great service. I will recommend this product.
It smells good out of the bottle but not in an oil diffuser. And that's unfortunately what I bought it for. It smelled like old moldy oranges that had been sitting out too long when I put a few drops in my humidifier diffuser. I'm going to try and see what other ways I can use it like I said, it really smells good in the bottle.
Love this oil! High quality, great citrus smell. We diffuse it, put a couple drops in our water during the cold season, rub it on our wrists as a mood enhancer, and clean with it. You can do so much with orange oil that it's crazy!
This scent is amazing, it smells just like our local orange fields in Southern California. I put a few drops on a piece of paper and within a few days the spot was COMPLETELY gone so it's 100% pure. Goodstuff.
Good product, arrived on time. Good quality, my wife loved it. The product is original, the smell is nice.
Put about 6 drops in my mist diffuser with water of course and within 5 minutes my migraine was gone. Stayed away as long as I was near the diffuser. My migraines usually last 12 to 24 hours and this one lasted 12 hours but no pain until I went out of the area where the diffuser was so I stayed nearby for the 12 hours and no pain. Sounds crazy but it did work for me.