SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hard to clasp, but they look neat.
Really good and it matches my necklace!
Love the earrings! Perfect size and very cute.
I’m just a little bit confused on how to put them in.
These are very high quality earrings for a great price!
It's a nice pair of earrings, but don't expect the coating to last long.
Nice gift for a gal who likes to be a bit different, yet not so flashy.
These are some beautiful earrings. They look fantastic and so shiny.
Just like the picture. They are small but that is noted in the description.
Perfect size for long or short hair. Beautiful and well made. Very pleased.
They are super cute but bulkier than I expected. I'll still wear them though.
My daughter likes them; although they do sit on the lobe a little awkwardly.
The actual earrings look TEN TIMES better than the photo. Great choice for goths!
They really sparkle and are nicely made. These are better than typical costume jewelry.
I love these earrings! They are so unique and I’ve gotten so many compliments on them.
I like these earrings, but think they would fit better on the ear if they were just a little bigger.
Eye-catching and sparkly. If you are looking for a unique pair of earrings, these are the ones for you.
I’ve bought a couple different skull earrings like this but these ones are the best. They don’t fall apart and their crystals stay put!
I absolutely loooooove these and I’m a tough customer. If you truly love skulls, you want these! They ROCK and not just on Halloween ☠️
Love them! They are sassy and have just the right amount of bling. They can be dressed up or down. I do love skulls though, so these are perfect for me.
I bought these as part of a costume. They are great. They look heavy like I wanted but they are not. Went perfect with my costume and I am so glad I bought them.
These are by far one of my favorite pairs of earrings now! They are sparkly and cute, yet still "tough," because of the skull. The earrings are made very well, and I have already received many compliments about them. Love them…
I wasn't sure what to expect with these...I had never bought jewelry online, only clothing, I have been so pleasantly surprised by these. The earrings are VERY well made and a nice weight also, they don't pull like some earrings do. I absolutely love them.
These are way cuter and of better quality than I expected them to be for the price. They are very small, but that worked for me because I don't typically wear big skull earrings. Haha. I easily got away with them at work in a corporate environment. They don’t attract much attention but are very cute.