SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the sleek look of this air freshener, the smell is nice too
Nice smell, smooth and sleek design, can be attached anywhere. Love this product!
I like the design, it's good smell but it's not that strong
Smells great, and looks good. Not obnoxious like the other ones I’ve seen/had in the past.
Very high quality, superb product!!!! Ordered it for my car but I’ll buy more for my husband, he liked it a lot too!! Great price for such an amazing air freshener, I’m very satisfied with the purchase!!
It’s probably one of the best air fresheners I’ve tried so far, I think I’ll stick to it from now on. It’s very convenient to have in the car, can be attached to the vent, gives off a very good scent. No complaints, really.
Nice and simple... scent could be stronger though... but it does smell pretty good. Will definitely buy refills.
Loved this air freshener! The quality is just great, I like that it’s made of metal, seems very durable. It’s not too big so I can place it practically anywhere, and it has a pretty strong smell btw. I put it in the central console but the scent goes all the way to the back.
Very pleasant smell, it’s subtle but enough to freshen my car. I used it before and now ordered more to refill, don’t think I’ll ever switch to another model. I like how compact it is and that it’s not very noticeable, I don’t really like snazzy things in my car…
The last air freshener I had didn’t last for too long, and the smell wasn’t that great either. I was sceptical about buying this one at first, it just seemed too small, so I wasn’t sure how powerful it would be. But I was pleasantly surprised once I tried it out! The smell is very pleasant, minty and not too ‘loud’. It also stays for long, and it’s been a month already and it didn’t get any weaker. Very good choice!