SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Because I’m a smoker I love this ashtray! No smell in the car! Love the light at night!
This ashtray is a good buy...it is lit when open, top comes off making it it easy to empty, it fits in the cup holder so it can be used in a vehicle, holds two cigarettes while lit...so in a nutshell...a good product...will gift to my fellow smokers...thank-u.
Great ashtray. Does the job, no smoke released if the lid is closed. Button to open the lid isn't overly intuitive, requiring the user to press & hold the button to open instead of pressing once. Good purchase.
My Lordness. This ashtray basically makes the smell go away. It's super cool because it incorporates electronics and technology, but whatever they are doing, they are doing it right. This ashtray will help you keep on doing what you'll keep on doing!
Have had this car ashtray for about 10 days. Love it. Ashtray is made of quality materials, very sturdy. Had a cheaper version from a different seller and it is falling apart after 6 months. Really seems this one will last a lot longer! Happy with purchase, product arrived quickly, will buy again when needed. Thanks!
There is nothing not to love if you are a smoker. This ashtray holds charge for a very long time for LED light which I love. No more fumbling in the dark to find where to put your cigarette out. It seals tightly and puts out smokes without leaking smoke. Will hold quite a few cigarette butts according to previous comments, I empty often so I can not attest to that. Sturdy, attractive style as well as functional. Very easy to clean. The best ashtray I have ever owned.
This ashtray is great. It holds a charge for a very long time. The top pops open with an easy push of a button and the top illuminates at night. The best feature is that when the top is closed there is NO trace of cigarette odor. I have a friend that hates any type of cigarette odor. She is very sensitive to the smell.. The container was half full and she didn't know it was there until told her what the container was used for. I highly recommend this product.
I got this as a replacement for an old canister ashtray I had for many years. This one is great so far! The light inside is a nice feature and very useful for using in a car if you drive at night. This is easy to clean, the top twists off to empty the canister and can be wiped out. The only drawback for me is this does not fit in the cup holders in my car doors, the top is too wide for it to slide all the way down but it is not a problem. I bought a second one for my husband's truck because he liked mine so much!
I LOVE the LED light feature. It’s super helpful for when you’re driving (especially in the evening or at night). It’s not so bright it’s distracting, but it’ll help guide you to the right place to flick the ash and then put it out. The suction works really well. It’ll definitely put out your cigarette’s fire, just give it a few minutes for science to do its thing. This product definitely helps keep some cigarette smell under control, but you can’t expect it to get rid of all of it. If you want all the smell to go away, I’d just open up all your windows for 5 or 10 minutes and most of the smell will be gone. Overall, I’m very happy with this product!