We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love love love love love. Sulfate(salt) free. Tearless. Rinses clean and leaves coat soft and shiny. I have added this into my line in my salon.
Got for our great pyrenees that we struggle with in the winter with static electricity. Has a very light, fresh scent. We used as a conditioner and also diluted in a spray bottle as a leave in for the static. The packaging was also great.
Overall this worked great. Both dogs had nice soft and shiny coats. The conditioner has a pleasant smell and is not overly perfumed. The smell lasted 1-2 days in their coat.
We have two Maltopoos and their hair gets knots if not well-groomed. One has very thick hair and the other more like a poodle. I gave both a bath yesterday when this arrived. This product is the best. I left it in for 5 minutes and upon rinsing and drying the brush went through with no pulling and their hair has a shine. It is very soft and they smell great too.
My dog's hair gets tangled/matted really easily since it's wavy, so just doing the typical 2-in-1 dog shampoo wasn't enough. I didn't know that you could even buy a standalone dog conditioner until I found this product.
I just used this as a conditioner for my sheepadoodle and his fur was soft and shiny after blow drying. Normally when I use conditioner it takes double the amount of time to dry. I found this to be different. I was able to blow dry him in 45 minutes (normally its over an hour). The scent is very light but pleasant. Price is great!
This has amazed me with just one use! My Cavalier's fur is so soft and silky now! I was able to run a comb through her hair without a single snag. Her entire coat is soft and very shiny.
Would’ve been great if they had a bigger size bottle. I go through this one way too fast
Since I have three Maltese dogs and do their grooming myself, I am very conscientious about avoiding tangles and mats. This does a good job of keeping their hair tangle free and easy to comb.
Excellent product. Works well for itching relief for dry skin. Leaves hair smooth. Very slight scent which is critical for dogs as they have sensitive noses and so do I. I wish they made a large bulk size bottle to make it more economical. It takes significant amount to properly condition one small dog, so one bottle goes very fast. Manufacturer, you make excellent product, please make a pint or larger bottle available to save planet from unnecessary plastic waste!