We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like this product because it does not irritate my dog's skin as much as sprayes.
Product arrived on time and in perfect condition.
Works good but price is high for me
This does work.
Kept the little bloodsuckers at bay!
perfect, fits any dog, so he doesn’t even notice it
Very quick delivery and lovely products. Thank you!
She's not a huge fan, but she accepts it on evenings when the mosquitoes are out.
Simple and easy to use. Most of all, effective. Will buy it again when I need more.
This works great to help pets get mosquitos off them, especially being here in Florida.
The place we live in had a lot of mosquitos at one point and we needed something to protect our dog. This worked perfectly for us.
I have to say I was skeptical at first but I'm a believer. This mosquito repellent for pets works very well.
Seems to be working effectively without any noise or clicking associated with many like these.
I have a little cocker spaniel and I put this repellent onto him before we head out for a walk. This is working great.
It doesn’t make any noise or smell. I started using it a while ago and I noticed the difference. the price is worth it!
We live on the coast and have had tons of rain this year. The mosquitoes were eating up my dog. And this stuff really helps. I and my dog loove it!
Recently I went to an area for K9 training and the mosquitoes were terrible. I used this on my dog and none bothered her. The whole K9 team ended up using it on their dogs after I raved about it to them.
I use this on our family and our outside cat. Works GREAT! The cat doesn't like it to be sprayed on him though. So portable repellent works for us. We live in Florida and the mosquitos are terrible. I’m happy that now my cat is safe.
I wasn't sure what to expect with the repeller, but I was pleasantly surprised. I am tired of spraying down my pet with poison every time we go out, so I thought I would give this a try. It totally works!
It seems to repel mosquitos on both the dog and me. Lol. We live in coastal Florida, where our state bird seems to be the mosquito. While my dog is not a huge fan of the sprays, it does seem to help him not to be attacked by insects.