SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very convenient and easy to use. Nice being able to bring nature into my ride.
Works very well and my car smells amazing!
I bought this for my wife's car. Scent is not too strong, so it's nice.
It doesn't fit Corolla vents— the clip part is twice as long/deep than it needs to be, but luckily I was able to kinda force it onto the bottom of one of my vents. Other than that works great! Tried it out with 5 drops of Mountain Air and is almost too strong! I suggest starting with the recommended 3 drops and add more as needed.
I love how the look and the good quality of the diffuser
I love that I can put my own scent in this. Very convenient.
It’s okay but the smell doesn’t last very long. It’s pretty easy to use and clips easily onto the vent.
I really love how this works in my car! I use lavender in it and relaxes me when I am commuting to work and doesn't disrupt the heat or ac in my car!
I love this little car diffuser. Easy to use with the magnetic clip to change out the gem piece. Love the scent it gives off!
I love the look of this little diffuser and the fact that I can change it whenever I like. My only complaint is that the smell doesn't last long enough.
We are loving this carfresh diffuser for the car. You can put whatever your heart desires in it and make it as strong as you like. Simple and easy!!
The different colors were beautiful. It fits perfectly in my car vents and doesnt look bulky.
LOVE this spin on car diffusers. The crystals are cute and the scents last quite a long period of time. Will be buying these as gifts 🎁.
Overall I like it. I’ve only used it in the summer and the smell is not overpowering. I’m curious to see how the heat setting affects it.
Love the idea of diffusing in the car without having to plug anything in. I plan to use this every day to help me relax before going to work. As a teacher I’m feeling a lot of anxiety about this school year. Will definitely be using some relaxing and immune boosting oils!
I've been using this car diffuser since first offered them. Moved it to my new vehicle. Excellent passive diffuser that allows me to chose from my large collection of essential oils and change up what I diffuse. I love my woodsy scents, so that is what I frequently use, but occasionally I do something floral or citrus.
Scent is subtle but I know I can still benefit from properties. When I first get in the car, I can smell it. When I first got the product, I couldn't figure out how to open it to get the stick out... It is obviously magnetic... :-)
I was a little concerned about the car diffusers but once I tried I got pretty sympathetic and enjoyed a lot. Especially in the mornings, I like the orange sweet smell. My favorite
Driving can be stressful at times, Im glad that I can diffuse as needed without having to use water. I add about ten drops every couple of days, I usually try to use oils that are calming and about to expire.
I love the idea of having EOs in my car instead of chemical scents and I love this diffuser! I actually bought two as gifts for other people. My only issue is that my car is older and it's the 1% where the vent slots are too small to slide the diffuser in as is. I removed the provided clamp and replaced it with bobby pins. It works but it's not as solid a clamp as the original one would have been. But I still love it
I have purchased a crystal diffuser for all of my cars! I just ordered another for my daughter's car, she just got her own car. It diffuses the oils in the winter when the heat is turned in and in the summer when the car gets warm inside, I replenish the oils ever couple months and they seem to last about that long. Great stocking stuffer !!
It took me ages to decide to buy this and I’m so glad I did. I love having it on in the car when driving and it’s nice that I can easily take it off to bring inside out of the heat. I’ve only had this a few weeks and have been just using strong smells but I’ve been very happy with them and they’ve lasted a couple of days. I’ve also only used it with AC so still have to see how it works with hot air coming through. Either way I’m so happy with it and thin it’s definitely worth it for this price especially.
I haven't tried these diffusers yet as I have one I had before switching to plant therapy that in using till it dies. But I've read reviews about the smell not lasting long. Just remember these are natural essential oils that you are putting in these diffusers and some scents last longer then others. Some are top, middle and bottom notes. And we also become what some refer to as nose blind, but the benefits are still there for awhile. I love all the research and time Plant therapy puts into their products.